Sales Development Representative

Job Purpose:The Sales Development Representative will be responsible for proactively contacting existing and potential customers to identify new business opportunities, upcoming projects, and customer requirements. The position will focus on lead generation and opportunity identification, while qualified opportunities will be referred to the Sales Manager for further follow-up and closing.

Key Responsibilities

• Contact customers and potential customers from the company’s customer database through phone calls, WhatsApp, and email.
• Maintain and continuously update customer contact information, including company details, key contacts, positions, phone numbers, and email addresses.
• Identify current and upcoming projects that may require HVAC ductwork and related products.
• Identify key decisionmakers and purchasing contacts within customer organizations.
• Understand the customer’s current and future requirements and collect relevant project information.
• Identify qualified sales opportunities and promptly report them to the Sales Manager.
• Coordinate with the Sales Manager regarding follow-up on qualified leads and opportunities.
• Maintain accurate records of all customer calls, discussions, opportunities, and follow-up actions.
• Conduct regular follow-ups with customers to identify new opportunities.
• Prepare periodic reports showing calls made, customers contacted, opportunities identified, and leads transferred to the Sales Manager.
• Support the Sales Manager in arranging customer meetings when required.
• Build and maintain professional relationships with customers and potential customers.Required Qualifications & Skills:
• Bachelor’s degree or diploma in Business Administration, Marketing, Sales, or a related field.
• 1–3 years of experience in telesales, sales coordination, customer service, telemarketing, or a similar role.
• Excellent communication and interpersonal skills.
• Good telephone communication and customer-handling skills.
• Good command of English and Arabic, both written and spoken.
• Good knowledge of Microsoft Office, particularly Excel and Outlook.
• Ability to maintain organized customer records and follow up systematically.
• Strong communication, persuasion, and relationship-building skills.
• Self-motivated, organized, and target oriented.
• Ability to work independently and maintain daily follow-up activities.
• Previous experience in construction, HVAC, MEP, engineering, or industrial sales will be considered an advantage.