Sales Director (BPO Sales / BPM / Customer Experience / Digital Transformation )

Sales Director (BPO Sales / BPM / Customer Experience / Digital Transformation )Our client is a premier, global CX management company with a dominant presence in Africa, India, Europe and the Middle East, and expanding into Northern America. Ranked among the top global CXM leaders in EMEA, we offer a range of data-driven solutions.Role Overview The Sales Director will be responsible for leading the end-to-end sales cycle, from market identification and prospecting through solution positioning, commercial negotiations and final closure. The ideal candidate will have a proven track record of building strong sales pipelines, managing enterprise-level opportunities and consistently converting qualified opportunities into revenue. Strong understanding of the BPO/ITES industry and the ability to engage with CXO-level stakeholders are essential.

Employment Type: Full-TimeWorkplace: Remote

Location: DubaiRequirements 12+ years of overall sales/business development experience, preferably within BPO, BPM, ITES, CX or managed services.Strong hands-on BPO/BPM sales experience with a demonstrable record of winning new business.Proven experience in building and managing a strong sales pipeline.Demonstrated ability to independently drive opportunities through the complete sales cycle and close large-value deals.Experience managing enterprise and strategic accounts.Strong understanding of BPO solution selling and consultative sales.Experience in RFP/RFI management, proposal development and commercial negotiations.Strong CXO-level relationship management skills.Excellent understanding of sales forecasting, pipeline management and CRM processes.Strong commercial and negotiation skills.Preferred Experience Candidates with experience selling to any of the following sectors will be preferred:BFSITelecomHealthcareGovernment / Public SectorRetail & E-commerceTravel & HospitalityTechnologyUtilitiesExperience in selling multi-geography or large-scale outsourcing engagements will be an added advantage.Key Performance Indicators The role will be measured on:New business revenue generatedPipeline value and qualityPipeline-to-closure conversionNew logos acquiredDeal closure rateSales target achievementAverage deal valueSales cycle managementStrategic account growthForecast accuracyKey Competencies Strategic Sales LeadershipBPO/BPM SalesNew Business AcquisitionPipeline DevelopmentEnterprise SellingConsultative SellingDeal ClosureCommercial NegotiationCXO Stakeholder ManagementAccount ManagementSales ForecastingRelationship BuildingStrong Business AcumenResult OrientationWhat they Are Looking For They are particularly interested in a hunter-oriented sales leader who is not only capable of generating leads but can build a strong pipeline, personally drive strategic opportunities, overcome commercial and stakeholder challenges, and convert opportunities into signed business.

The ideal candidate should be target-driven, commercially astute and highly execution oriented, with a demonstrated history of delivering measurable BPO sales results.Responsibilities Sales Strategy & Business Development Develop and execute strategic sales plans aligned with our client’s growth objectives.Identify and target new business opportunities across BPO, BPM, CX, Digital and Technology services.Develop a strong and sustainable sales pipeline across target accounts and markets.Identify new logos, expansion opportunities and cross-selling/up-selling opportunities within existing accounts.Build and maintain strong relationships with CXO and senior decision-makers.Pipeline Management & Closures Own the complete sales funnel from lead generation to opportunity qualification, proposal, negotiation and closure.Maintain a healthy pipeline with clear visibility of opportunity value, probability and expected closure timelines.Drive opportunities aggressively towards closure and ensure consistent conversion of qualified leads.Develop account-specific strategies for high-value and strategic opportunities.Conduct regular pipeline reviews and ensure accurate forecasting.Take ownership of complex negotiations and commercial discussions through to contract signing.BPO / BPM Sales Leverage strong knowledge of the BPO/ITES/BPM industry to position our client’s solutions effectively.Develop solutions around customer experience, contact centre, back-office, digital transformation and technology-enabled services.Understand client business challenges and translate them into compelling value propositions.Monitor market trends, competitor activity and emerging opportunities within the BPO industry.Client & Stakeholder Management Establish and maintain relationships with senior client stakeholders and decision makers.Lead client presentations, solution discussions, RFP/RFI responses and commercial negotiations.Work closely with Operations, Solutioning, Finance, Legal and Delivery teams to develop winning proposals.Ensure smooth transition of won deals from Sales to Operations/Delivery.Revenue & Business Growth Own sales targets, revenue goals and new business acquisition objectives.Drive achievement of annual and quarterly sales targets.Develop strategies to improve win rates and sales conversion.Identify opportunities for revenue expansion within strategic accounts.