Sales Enablement & Revenue Operations Manager

We are looking for a Sales Enablement & Revenue Operations Manager to support our global sales organization and help build scalable, efficient commercial processes.This is a hands-on role for someone who enjoys working with CRM data, sales metrics, internal processes, and cross-functional teams. You will keep our sales operations organized, ensure management has reliable reporting, and help sales teams access the information and materials they need to perform effectively.The role also includes coordinating the lead generation team and working closely with Product, Marketing, and Sales.Key responsibilitiesCRM & Revenue OperationsOwn the day-to-day maintenance and administration of Zoho CRM.Ensure CRM data quality, accurate opportunity stages, pipeline updates, and consistent use of sales processes.Prepare daily reports on key company sales metrics, including leads, opportunities, closed-won deals, and other relevant performance indicators.Compile weekly management reports by region, including number of deals, pipeline value, and sales rep performance.Maintain and calculate commercial metrics such as CLTV/LTV, CAC, and monthly MQL → SQL → Won conversion rates.Support forecasting, pipeline reviews, and the preparation of management and board-level sales reports.Identify reporting gaps and work with relevant teams to improve CRM workflows and data accuracy.Sales EnablementWork with Product and Marketing to create and maintain sales enablement materials, including presentations, product information, pricing/SKU documentation, and internal sales resources.Collect and organize product updates, use cases, and relevant market information into a centralized knowledge base for the sales team.Support onboarding of new sales managers on internal processes, CRM usage, sales documentation, and company workflows.Help sales representatives with daily operational questions and coordinate with internal teams to resolve them.Participate in documenting and improving internal sales processes, procedures, and workflows.Lead Generation CoordinationCoordinate the day-to-day work of the lead generation team.Assign tasks and monitor outbound activity and performance metrics.Ensure inbound leads are properly processed, assigned, and tracked in CRM.Monitor lead quality, follow-up discipline, and conversion performance.Work with Sales and Marketing to improve lead generation processes and reporting.What we’re looking forExperience in Sales Operations, Revenue Operations, Sales Enablement, or a similar commercial operations role.Strong hands-on experience with CRM systems; Zoho CRM experience is a significant advantage.Confidence working with sales data, dashboards, Excel/Google Sheets, and performance reporting.Understanding of B2B sales funnels, pipeline management, and metrics such as MQL, SQL, CAC, LTV, and conversion rates.Ability to organize information, document processes, and turn complex inputs into clear, useful materials.Strong coordination and communication skills, with the ability to work across Sales, Product, and Marketing.A proactive, detail-oriented approach and the ability to follow tasks through to completion.Good English, both written and spoken.Nice to haveExperience in B2B SaaS, AI, cybersecurity, or enterprise software.Experience coordinating SDR or lead generation teams.Experience creating sales onboarding materials or internal knowledge bases.Familiarity with sales forecasting, pricing processes, and RFI/RFP support.What success looks likeCRM data and sales reporting are accurate, consistent, and available on time.Management has clear visibility into pipeline and performance across regions.Sales teams can find the information, materials, and operational support they need without unnecessary delays.New sales managers are onboarded into internal processes efficiently.Lead generation activities are organized and measurable.Sales processes and documentation are maintained and continuously improved.