Sales Excellence Specialist

About The RoleAt Octane, our Sales Excellence Specialists play a critical role in ensuring customers successfully activate and adopt our solutions. As a Sales Excellence Specialist, you will own the activation journey for assigned accounts, helping customers reach their first successful transactions while providing operational support, technical troubleshooting, and proactive follow-up. You will work closely with customers and cross-functional teams to remove blockers, drive account activation, and ensure a seamless handover throughout the customer lifecycle.What You'll Be DoingManage the activation journey for assigned customer accounts to ensure a smooth onboarding experience.Act as the first point of contact for customer inquiries, providing timely support and basic technical troubleshooting.Proactively follow up with customers to drive product adoption and resolve activation challenges.Track, manage, and coordinate customer issues through the ticketing system, ensuring timely resolution.Collaborate with customers and cross-functional teams to remove operational blockers and maintain service quality.Support customer onboarding, operational readiness, and seamless handovers throughout the customer lifecycle.Support operational readiness and ensure smooth customer handovers between implementation milestones, from Gate 2 (Go-Live) to Gate 3 (Account Management handover).Key Areas of OwnershipCustomer Activation & AdoptionCustomer Communication & Relationship ManagementTechnical TroubleshootingCross-Functional CoordinationProblem Solving & Issue ResolutionTicket & Case ManagementOperational ExcellenceWhat We're Looking For1–3 years of experience in Customer Success, Account Activation, Operations, B2B Support, or a related field.Strong verbal and written communication skills in both Arabic and English.A confident, customer-facing approach with excellent relationship management skills.Comfortable working with dashboards, Microsoft Excel or Google Sheets, and ticketing systems such as Freshservice.Highly organized with strong follow-up skills, problem-solving abilities, and a proactive sense of ownership.If you’re excited to join a fast-growing company and want to play a key role in driving our expansion, we’d love to hear from you.Send us your updated resume to hr@octane-tech.io with the subject line " Sales Excellence Specialists – Cairo".