Sales Manager

Sales Manager is responsible for leading and developing key account management activities nationwide, driving revenue growth, strengthening customer relationships, and expanding market share across key business sectors. The role oversees the performance and development of the national key accounts team, develops effective sales strategies, and ensures the achievement of business objectives, revenue targets, and customer satisfaction goals.Key ResponsibilitiesSales Strategy & Business DevelopmentDevelop and implement national sales strategies to achieve revenue growth, customer acquisition, retention, and market expansion objectivesIdentify and pursue new business opportunities across key industries and develop strategic relationships with major customersLead negotiations and close commercial agreements with large corporate clientsDrive upselling and cross-selling initiatives to maximize revenue from existing and new customersMonitor market trends, competitor activities, customer demand, and industry developments to identify business opportunities and risksContribute to the development of annual budgets, revenue forecasts, sales targets, and business plansKey Account ManagementLead and manage national key account operations to ensure strong customer relationships and sustainable business growthDevelop tailored solutions that meet customer requirements and enhance service deliveryPromote the adoption of automated solutions and digital tools to improve customer experience and operational efficiencyMonitor account performance, identify improvement opportunities, and implement corrective actions where requiredMaintain comprehensive customer and industry information to support account planning and commercial decision-makingLeadership & Team ManagementLead, coach, and develop the key accounts team to achieve individual and departmental sales objectivesEstablish performance targets, monitor KPIs, and provide regular performance feedbackIdentify training and development needs and implement initiatives to improve sales capabilities and effectivenessDevelop workforce and manpower plans in line with business requirementsSupport talent development, succession planning, and employee career progressionPerformance Management & ReportingMonitor national and regional sales performance against approved targets and budgetsPrepare and present sales reports, forecasts, performance analyses, and strategic recommendations to senior managementIdentify sales performance gaps and implement action plans to improve productivity and profitabilityEnsure effective sales processes, compliance with company policies, and timely completion of reporting requirementsParticipate in sales audits and lead continuous improvement initiativesCross-Functional Collaboration & GovernanceCollaborate with internal departments to support customer requirements, business development initiatives, and new projectsEvaluate business opportunities against company policies, commercial objectives, and operational capabilitiesSupport senior management in strategic projects and business initiativesEnsure compliance with applicable company policies, procedures, and governance requirementsPromote workplace health, safety, environmental awareness, and business continuity practices within the departmentRequired Skills & CompetenciesStrong national sales strategy and business development capabilitiesAdvanced key account management and negotiation skillsStrong knowledge of sales processes, products, and commercial solutionsExcellent understanding of the Saudi market, regional territories, and competitive landscapeProven leadership, team development, and performance management capabilitiesStrong analytical, planning, organizational, and decision-making skillsExcellent relationship management, networking, and communication skillsProficiency in Microsoft Office applications and relevant business systemsAdvanced English proficiencyKey Success MeasuresAchievement of national revenue and sales targetsGrowth in key account revenue and market shareNew customer acquisition and existing customer retentionTeam productivity and achievement of individual sales KPIsCustomer satisfaction and quality of account managementSales forecasting accuracy and budget performanceSuccessful implementation of business development initiativesRequirementsQualifications & ExperienceBachelor's degree in Business Administration, Sales, Marketing, or a related fieldA postgraduate qualification is an advantageMinimum of 5 years of relevant professional experience, including at least 2 years in a managerial role, preferably within the logistics, courier, transportation, or freight forwarding industryAlternatively, candidates with a diploma or relevant professional certifications may be considered with:Over 8 years of logistics, courier, or freight forwarding experience, including at least 3 years in senior management; orOver 10 years of relevant industry experience, including at least 5 years in management