Sales Manager - Customer Loyalty

Benefits of working at TogetherHigh earning potential Newly created role26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidaysFree access to company holiday homesBuy & sell holidaysQuarterly bonus plus an additional Shared Reward BonusMatched pension contributionHealth cash plan plus Private medical insuranceLife assurance and Critical illness coverTravel season ticket loans and Ride to work schemeFree local gym accessLocal bar / restaurant discountsPlease note this role is working Monday - Friday shifts between the hours of 9am - 9pm on a 37.5 hour week. –––––––––––––Company Description We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans.We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 900 colleagues help our customers throughout the UK, backed by the power of a £7 billion loan book. Job DescriptionWe are looking for a driven and results-oriented Telesales Team Manager to build, lead, develop, and motivate a new team of telesales professionals for our Customer Loyalty Team. Whilst remaining hands on, this role is responsible for delivering sales targets, improving team performance, and ensuring a high-quality customer experience through effective telephone-based sales operations with our current customers. You will combine strong leadership skills with a hands-on approach to coaching, performance management, and sales strategy execution in a "player / manager" role. As a Telesales Team Manager, we are looking for someone to: Be single minded in your desire to 'make the sale'. Build, lead, coach, and motivate a team of telesales executives to achieve and exceedMonitor daily, weekly, and monthly sales KPIs and performance metricsDrive revenue growth by implementing effective sales strategies and campaignsEnsure consistent achievement of conversion rates, call volumes, and revenue targetsAnalyse data to identify trends and areas for improvementEnsure adherence to scripts, processes, and compliance requirementsMonitor call quality and provide constructive feedbackEnsure all activities comply with regulatory standards and company policiesQualificationsEssentialProven experience in a telesales or contact centre sales environmentPrevious experience managing or supervising a sales teamStrong track record of achieving and exceeding sales targetsExcellent leadership, coaching, and motivational skillsStrong analytical and problem-solving abilitiesEffective communication and interpersonal skillsIf you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.Additional Information–––––––––––––Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.Click here for more information on our Recruitment ProcessPlease note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.