sales manager provision and technical

Job Description — Sales Manager (Provisions & Technical)Company: Gadget Link Shipchandlers L.L.C. Location: Dubai, UAE Industry: Ship Chandling / Marine Supplies Position: Sales Manager – Provisions & Technical Reports to: General Manager / Managing Director Employment Type: Full-timeJob PurposeThe Sales Manager will be responsible for developing and maintaining business with ship owners, ship managers, vessel operators, fleet managers, purchasing departments, ship agencies, and captains/crew, and generating sales for vessel provisions, bonded stores, deck/engine technical supplies, spare parts, safety equipment and other marine requirements.The candidate must be commercially aggressive, customer-focused and capable of generating new vessel accounts while maintaining strong relationships with existing customers.Key Responsibilities1. Business DevelopmentIdentify and approach new ship owners, ship management companies, operators and ship agencies.Develop new vessel and fleet accounts in the UAE and international markets.Generate leads through calls, emails, WhatsApp, LinkedIn, networking and industry contacts.Visit shipping companies and agencies to introduce company services.Follow up continuously with prospects until business is secured.Develop long-term relationships with purchasing managers, fleet managers, superintendents, captains and chief engineers.2. Provisions SalesPromote and sell:Fresh and frozen foodDry provisionsMeat, seafood, fruits and vegetablesDairy productsBeveragesGalley and cabin consumablesBonded storesCabin storesCrew welfare itemsUnderstand vessel-specific requirements and prepare competitive quotations.3. Technical / Marine Supplies Sales Develop sales for:Deck storesEngine storesElectrical itemsPPE and safety equipmentMarine chemicalsRopes and mooring equipmentTools and hardwareWelding consumablesPaints and maintenance materialsPumps, valves, pipes and fittingsFilters, gaskets, bearings and other consumablesNavigation and communication equipmentEngine and machinery spare partsUrgent/emergency vessel requirements4. Quotation & NegotiationReceive RFQs and vessel requirements.Coordinate with purchasing and suppliers to obtain competitive prices.Prepare and submit quotations quickly.Negotiate prices and commercial terms with customers.Maintain required profit margins.Follow up quotations and convert them into confirmed orders.5. Vessel & Port CoordinationCoordinate with operations regarding vessel ETA/ETD and delivery requirements.Ensure supplies are delivered on time to vessels at Jebel Ali, Fujairah Anchorage, Khor Fakkan and other UAE ports/anchorages.Handle urgent and last-minute vessel requirements.Coordinate with port agents, vessel crew, drivers and operations teams when necessary.6. Customer Relationship ManagementMaintain regular communication with existing customers.Understand customer purchasing patterns and upcoming vessel requirements.Encourage repeat orders and fleet-wide supply contracts.Resolve customer complaints professionally and quickly.Maintain a database of customers, vessels, quotations and sales opportunities.7. Market DevelopmentMonitor competitor pricing and market conditions.Identify new shipping companies entering UAE ports.Develop business from foreign ship-management companies and international clients.Build a strong network within the marine and shipping industry.Sales Targets & KPIsThe Sales Manager will be responsible for measurable targets such as:Monthly sales revenueGross profit / gross marginNumber of new customers acquiredNumber of new vessels suppliedNumber of new shipping companies onboardedRFQ-to-order conversion rateRepeat customer salesFleet account developmentOutstanding quotation follow-upCustomer retentionCandidate RequirementsEssential:3–5+ years of sales experience in ship chandling, marine supplies, ship stores, provisions or technical marine supplies.Strong knowledge of UAE ports and shipping industry.Existing contacts with ship owners, ship managers, ship agencies or vessel operators will be a major advantage.Good knowledge of marine provisions and/or technical supplies.Excellent negotiation and communication skills.Ability to work under pressure and handle urgent vessel requirements.Good English communication skills.UAE driving licence preferred.Important Personal QualitiesWe should specifically look for someone who is:Result-orientedAggressive but professional in salesGood at building relationshipsFast in responding to RFQsStrong in negotiationCommercially mindedSelf-motivatedComfortable making cold calls and visiting customersWilling to work outside normal office hours when vessel requirements demand itCapable of working independently without constant supervision