Sales Operations and Customer Service Executive - Reebok EU

Reebok EU is hiring a Wholesale Sales Operations and Customer Service Executive to join its London team. This role focuses on B2B customer service operations, wholesale order management, product allocation, shipment coordination, and customer communication across Germany, Austria, and Switzerland. You’ll play a critical role in ensuring efficient order processing, on-time delivery, and high customer satisfaction, working closely with internal teams and warehouse operations in a fast-paced, international environment.The RoleIn this position, you will manage day-to-day wholesale customer service activities, including order entry, allocation, and logistics coordination. You’ll proactively monitor shipments, communicate updates, and ensure a seamless end-to-end experience for B2B customers.Key ResponsibilitiesOrder ManagementAccurately enter and process customer orders in a timely mannerProduct Allocation & Logistics CoordinationSupport allocation of orders and liaise with the warehouse to ensure efficient dispatchCustomer CommunicationTrack orders and shipments, providing updates on delivery timelines, delays, and changesCross-Functional CollaborationPartner with Sales, Logistics, and Operations teams to resolve issues and streamline processesPerformance MonitoringAssist in tracking KPIs (fulfilment rates, delays, customer satisfaction) and suggest improvementsSkills & Experience RequiredMinimum 2-3years’ experience in wholesale operations and customer serviceStrong understanding of order processing, logistics, and after-sales supportExcellent communication skills with a customer-first mindsetHighly organised and detail-oriented, able to manage multiple prioritiesProficient in Microsoft Office and ERP/order management systemsA proactive, calm problem-solver who works well under pressurePackage & Benefits

Location: Fitzrovia, LondonSalary: Competitive, based on experience + annual bonus

Benefits

Staff discount, pension contribution, etcHoliday: 33 days (including Bank Holidays)Career growth and stability.