Sales Operations Excellence Manager

We are seeking a Sales Operations Excellence Manager to lead the sales excellence function by developing and improving operational processes, analyzing sales performance and data, and ensuring integration with supporting departments. The role leads excellence and continuous improvement projects to drive sustainable sales growth, improve spending efficiency, enhance the customer experience, and support the company’s strategic objectives.

Key Responsibilities

Collaborate with cross-functional departments, including Marketing, Finance, and Planning, to ensure smooth coordination of all sales activities.Apply all available methods and tools to continuously improve operational performance, particularly in sales.Coordinate, communicate, and deliver sales excellence projects.Ensure operational excellence: define project objectives, develop project plans, manage budgets and resources, track progress, and work with departments that support sales.Analyze data to identify root causes and recommend solutions and controls to address gaps and shortcomings.Manage task planning for the primary internal customer, the Sales department, to facilitate their work.Monitor and analyze sales data to identify trends and improvement opportunities.Improve spending efficiency across all operational areas to maximize profitability.Monitor KPIs and sales forecasts, and develop action plans to achieve sales targets.Develop impactful plans to improve sales and marketing effectiveness for products.Work with the Sales Manager and related departments to resolve sales and operational issues and ensure targets and performance indicators are met.Highlight operational and performance issues and provide direct support to resolve them at the root.Carry out customer experience improvement initiatives.Manage and grow sales, and propose plans to achieve the highest growth against defined targets.Support process automation and the use of modern technologies in operational processes.Contribute to process improvement to strengthen sales operations.Motivate the sales team and raise morale through incentives, recognition, and other methods.Lead and manage a team of sales excellence professionals to ensure objectives are achieved.Plan sales targets in line with market conditions.

Requirements

Bachelor’s degree in Business Administration or equivalent; Master’s degree in Business Administration or Operations Management preferred.Minimum of 4 years of experience in sales operations management or operational excellence, including process improvement, performance management, and sales data analysis.