Sales Operations Lead

Job Summary:The Sales Operations Lead improves the efficiency, accuracy, and governance of commercial sales processes within CNTXT's Commercial Sales Operations function. The role supports direct, partner, and government-sector transactions by reviewing commercial terms and documentation, coordinating order forms and approvals, maintaining accurate sales records, and ensuring operational requirements are completed before opportunity closure and customer activation. The role collaborates with Sales, Finance, Legal, Pre-Sales, Delivery, and Customer Success to resolve commercial operational issues, monitor service levels, maintain process documentation, and contribute to continuous improvement.Principal Duties:Commercial Review & Order Coordination (30%): Review commercial transaction documents and coordinate order forms, approvals, and signatures.Commercial Process Improvement & Sales Enablement (25%): Manage and continuously improve Commercial Sales Operations processes, documentation, and sales enablement.Government-Sector Operations & Vendor Registration (20%): Support government-sector opportunities and vendor-registration activities.SLA Monitoring, Data Accuracy & Operational Reporting (15%): Monitor service levels, maintain system data, and generate operational reports and dashboards.Cross-Functional Stakeholder Alignment (10%): Coordinate stakeholders to resolve order-related issues and support timely transaction completion.

Qualifications

Education: Bachelor's degree in Business Administration, Finance, Marketing, Engineering, Information Technology, Management Information Systems, or a related field. A relevant master's degree is an advantage.Work Experience:Minimum of three to five years of experience in Sales Operations, Commercial Operations, Revenue Operations, Order Management, Sales Support, or a related function. Previous experience in a technology, cloud services, managed services, or B2B environment is preferred. Experience reviewing commercial Terms & Conditions, Contracts, documents, order forms, quotations, approvals Familiarity with direct, partner-led, and government-sector sales processes is considered an advantage. Experience using CRM and ERP platforms such as Salesforce, Odoo, SAP Ariba, or similar systems. Familiarity with Etimad Marketplace or other government procurement platforms is preferred. Certification/License: One or more of the following certifications, or equivalent relevant certifications, are preferred. These certifications are not mandatory:Salesforce Certified Business AnalystCertified Six Sigma Green Belt (CSSGB)Cloud Digital Leader, Google CloudMMicrosoft Certified: Azure Fundamentals AWS Certified Cloud PractitionerLanguage Skills:English: Professional business proficiencyArabic: Full Professional / Business Proficiency (Mandatory)