Sales Operations Manager

About Archroll FabricsArchroll Fabrics is a Surrey-based trade supplier of high-end interior fabrics, designing and supplying luxury textiles for drapery, soft furnishings and upholstery within the residential and commercial interiors sector.We are a small, growing business with a passion for beautiful, high-quality fabrics and interiors, and we are looking for an experienced Sales Operations Manager to join our Surrey-based team.This is a varied role combining sales operations, customer relationships and account management, with opportunities to contribute creatively to marketing, product development and trade events.About the RoleWe are looking for an organised, commercially minded and confident individual who is comfortable working independently and taking full ownership of their role.You will be a logical thinker with strong attention to detail and an excellent communicator. Alongside your operational expertise, you'll bring a creative flair and a genuine passion for interiors, fabrics and design.The successful candidate will have a minimum of 3 years' experience within the interiors or textile industry, with a strong understanding of fabric composition, suitability and manufacture. Key ResponsibilitiesEnd-to-End Trade Order ManagementOversee the complete sales order cycle from initial trade enquiry and product advice through to invoicing, stock checking and delivery fulfillment.Client Account & Service ExcellenceAct as the key point of contact for trade clients, delivering high-level customer service, answering technical fabric enquiries, and proactively resolving issues.Sales Operations & CRM ManagementMaintain CRM records, produce sales and operational reports, and provide resourcing to the field sales team.Creative & Event CoordinationSupport business growth by assisting with digital marketing activities, providing creative input on new collections, and taking the lead on organizing and attending key industry trade shows.Skills & ExperienceEssential:3+ years' experience within the interiors, textiles or related industryUnderstanding of fabrics (composition, manufacture, and suitability)Excellent written and verbal communication skillsHighly organised, detail-oriented, and comfortable working independentlyProficient in Microsoft Excel, Google Workspace, and CRM databasesStrong problem-solving abilities and comfortable working with dataA genuine passion for interiors, textiles and designDesirable:Knowledge of FF&E specification and UK fire regulations (commercial & residential)Experience with digital/email marketing or social media managementExperience organizing or attending industry trade showsWorking at Archroll FabricsThis is an exciting opportunity to play a key role within a small, passionate team where you can make a visible impact on the growth of the business.We offer flexible hybrid working combined with time in our Surrey office, located just outside Reigate, along with opportunities to represent the brand at industry trade events.What We Offer£34,000–£38,000 annual salary + performance bonusFlexible hybrid working schemeMonday–Friday, 9am–5pm (with flexibility within office hours)23 days' annual leave + bank holidaysPlus 3 days' paid leave during the annual Christmas–New Year shutdownPersonal-use employee discount on Archroll Fabrics productsThe opportunity to play a key role within a small and growing interiors business. If you are passionate about interiors, commercially minded, highly organised and looking for a varied role where you can make a real impact, we would love to hear from you.