Sales Operations Manager

GCV Group is a growing international business supporting complex, project-led environments across multiple teams, business units and regions. As we continue to scale, we are strengthening the commercial operations that help our teams work smarter, move faster and make better decisions.About The RoleWe are looking for a Sales Operations Manager to take ownership of the operational infrastructure that supports GCV Group’s commercial activity. Working closely with senior business leaders, business development colleagues and our Bid Manager, you will help ensure our sales activity is organised, visible, consistent and supported by high-quality information and systems.This is not primarily a direct sales role. You will be the person bringing structure, clarity and rhythm to a fast-moving commercial environment, making sure opportunities are properly managed, actions are followed through and leaders have the insight they need to make informed decisions.What You’ll Be DoingOwn the day-to-day management and continued development of Zoho CRMCoordinate sales and business development activity across multiple teams, business units and regionsSupport senior leaders in progressing commercial opportunities effectivelyMaintain accurate client, contact, project and opportunity informationEnsure agreed commercial actions are followed through and opportunities continue to move forwardWork closely with the Bid Manager as opportunities move into tender and proposal stagesProduce high-quality commercial reporting, dashboards and management informationProvide CRM guidance, support and training across the organisationImprove CRM functionality, workflows and ways of workingIdentify opportunities to improve the efficiency and effectiveness of sales operationsStrengthen communication and coordination between commercial, operational and support teamsWhat We’re Looking ForExperience in sales operations, commercial operations, CRM management or a similar roleStrong organisational skills with exceptional attention to detailConfidence working with senior stakeholders and constructively challenging where neededGood commercial awareness and an understanding of B2B sales environmentsStrong Excel or spreadsheet capabilityExperience producing and interpreting commercial reports and dashboardsThe ability to manage multiple priorities across different teamsA proactive approach with a strong sense of ownership and accountabilityThe ability to work independently while building effective relationships across a wider organisationNice to HaveExperience with Zoho CRMExperience in professional services, engineering, construction, consultancy, technology or another project-based B2B environmentExperience supporting a rapidly growing, multi-business or international organisationWhy Join Us?You’ll join a growing business where your work will have genuine visibility and impact. This is an opportunity to shape how commercial operations work across GCV Group, bring structure to a scaling environment and help our teams operate with greater clarity, consistency and confidence.ApplyIf this sounds like the kind of opportunity where you could make a real impact, we would love to hear from you.Apply today and help us build the commercial operations capability that supports GCV Group’s next stage of growth.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.