Sales Operations Specialist

About the RoleAt EjadTech, we're building the commercial engine that will support our journey toward SAR 1 billion in revenue by 2028. We're looking for a Sales Operations Specialist who will ensure the accuracy of commercial data, optimize sales operations, and deliver reliable insights that enable leadership to make faster, better-informed business decisions.This role serves as the primary owner of commercial data integrity, commercial reporting, and sales performance tracking, enabling the Commercial leadership team to focus on business growth, customer engagement, and closing strategic opportunities.Key ResponsibilitiesOwn and maintain the CRM as the single source of truth for customer accounts, opportunities, pipeline, Bills of Quantity (BOQs), costing, and sales orders.Monitor CRM data quality, identify and resolve inconsistencies, eliminate duplicate records, and continuously improve commercial data governance.Prepare weekly, monthly, and quarterly commercial reports covering sales performance, pipeline, forecasts, revenue, backlog, and key commercial KPIs.Design and maintain executive dashboards that provide leadership with accurate, real-time business insights.Support sales forecasting by maintaining standardized reporting definitions and ensuring data consistency across Commercial and Finance.Coordinate costing and pricing approvals between Sales, Presales, Delivery, and Finance to ensure efficient commercial operations.Monitor commercial performance, identify margin risks before proposals and contracts are finalized, and support informed decision-making.Maintain strong commercial governance by managing approvals, tracking open commercial items, and ensuring all commercial requirements are completed throughout the sales lifecycle.Support proposal and bid submissions by providing accurate commercial data and documentation.Drive continuous improvement by automating manual processes and enhancing CRM controls and commercial workflows.Required Qualifications3–6 years of experience in Sales Operations, Revenue Operations, Commercial Analysis, or Business Analysis.Hands-on experience managing CRM platforms such as Odoo, Salesforce, Microsoft Dynamics, HubSpot, or similar solutions.Advanced Microsoft Excel skills with the ability to analyze and manage complex datasets.Experience developing executive reports, dashboards, and commercial performance KPIs.Strong analytical, reporting, and problem-solving skills with exceptional attention to detail.Ability to produce highly accurate reports with complete data traceability.Professional proficiency in both Arabic and English.Ability to work independently while collaborating effectively across multiple business functions.Preferred QualificationsExperience within the Information Technology, Systems Integration, Consulting, or Professional Services industry.Familiarity with Saudi government procurement processes, including Etimad and public sector tenders.Knowledge of Bills of Quantity (BOQs), pricing strategies, project costing models, and commercial margin analysis.Experience with Power BI, SQL, Odoo Studio, or similar business intelligence tools.Understanding of revenue recognition concepts, including booked revenue, backlog, and recognized revenue.What We're Looking ForHigh attention to detail and accuracy.Strong analytical thinking and problem-solving skills.A proactive mindset with a strong sense of ownership.Excellent communication and cross-functional coordination skills.A continuous improvement mindset with the ability to optimize business processes.Professionalism and discretion when handling sensitive commercial and financial information.Why Join EjadTech?Work directly with the VP Commercial and executive leadership team.Play a key role in building and scaling a high-performing commercial organization.Contribute to an ambitious growth strategy targeting SAR 1 billion in revenue by 2028.Benefit from a clear career path toward Sales Operations Manager or Commercial Finance leadership roles.