Sales Operations Specialist

Plomari Distillery Isidoros Arvanitis S.A. is a renowned beverage company with a rich history and a portfolio of award-winning products, dedicated to quality and innovation. We are seeking a highly organized and proactive Sales Operations Specialist to join our Sales Department and support both our Domestic and Export Sales teams.DescriptionThe Sales Operations Specialist plays a key role in ensuring the smooth execution of sales operations by providing administrative, operational, and analytical support to the Sales Department. The successful candidate will coordinate sales administration, order processing, customer support, reporting, and cross-functional collaboration with Production, Logistics, Finance, and other internal departments to ensure the efficient execution of domestic and export sales activities.Key ResponsibilitiesProvide day-to-day administrative and operational support to the Domestic and Export Sales teams.Process, monitor, and follow up on customer orders, ensuring accuracy and timely execution.Coordinate with Production, Logistics, Marketing and Finance to ensure smooth order fulfilment and on-time deliveries.Maintain customer records, pricing lists, contracts, and sales data within the ERP system.Prepare regular sales reports, forecasts and presentations to support management decision-making.Monitor order status and proactively communicate updates to customers and internal stakeholders.Support customer onboarding and respond to customer inquiries, ensuring a high level of service.Assist with pricing updates, promotional activities, and commercial documentation.Support the organization of trade fairs, customer visits, and business meetings.Ensure accurate filing and maintenance of sales, export, and customer documentation.Contribute to the continuous improvement of sales processes and internal procedures.QualificationsBachelor's degree in Business Administration, International Trade, Economics, Supply Chain, or a related field.2–3 years of experience in sales operations, sales administration, export coordination, customer service, or a similar back-office support role.Good understanding of sales operations, export procedures, and documentation requirements.Excellent communication and interpersonal skills.Strong organizational skills with exceptional attention to detail.Ability to manage multiple priorities in a fast-paced environment.Fluency in Greek and English, both written and spoken.Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint.Ability to work independently as well as collaboratively within a team.Willingness to travel occasionally for business purposes.Preferred QualificationsExperience with ERP systems and sales management software.Knowledge of Microsoft Power BI.Experience in the FMCG, beverage, food, or spirits industry.Familiarity with international trade and export documentation.Data Privacy Notice (GDPR)Plomari Distillery Isidoros Arvanitis S.A. is committed to protecting your personal data. All applications will be treated with the strictest confidence and processed solely for recruitment purposes, in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the applicable Greek data protection legislation.