Sales Operations Specialist – Microsoft CSP

Job OverviewThe Sales Operations Assistant is responsible for ensuring operational excellence and transactional accuracy across the Microsoft CSP business. The role supports multiple Account Managers by managing the operational aspects of the sales cycle, enabling the sales team to focus on partner engagement, business development, and revenue growth.The Sales Operations Assistant does not own customer relationships or commercial negotiations. Account Managers remain responsible for sales, renewals, forecasting, and commercial decisions, while the Sales Operations Assistant owns the operational execution and quality of those transactionsDuties & ResponsibilitiesTransaction Operations & Marketplace ExecutionEnsure all Microsoft CSP transactions are processed accurately and within agreed service levels.Validate Marketplace orders before submission.Verify BoQ, SKUs, quantities, subscription terms, billing frequency, and pricing.Ensure Purchase Orders (POs) and Partner Purchase Commitments are complete and accurate before processing.Coordinate with Product Managers for pricing validations and operational exceptions.Monitor transaction progress and proactively resolve operational issues.Escalate any processing delays or transactional risks.Maintain complete and accurate transaction records.Renewal Transaction SupportSupport the operational execution of renewals while commercial ownership remains with the Account Manager.Monitor Auto-Renew subscriptions and identify operational discrepancies.Escalate missing documentation, pricing inconsistencies, or processing issues.Ensure all renewals are completed within agreed operational SLAs. Reporting & Business IntelligenceLeverage Power BI and internal reporting tools to provide operational visibility.Responsibilities include:Monitor transaction backlog and processing times.Track renewal execution status.Highlight operational risks and bottlenecks.Sales Coordination & Internal SupportProvide operational support to Account Managers and Business Unit leadership.Coordinate between Sales, Product Management, Finance, Operations, and Vendor teams.Respond to partner operational enquiries when Account Managers are unavailable.Follow up on pending approvals and documentation.Track internal action items until completion.Assist in preparing quotations and supporting documentation.Support month-end and quarter-end transactional activities.Process & Documentation ManagementEnsure all required documentation is complete before order processing.Maintain organized records of approvals and supporting documents.Identify process inefficiencies and recommend improvements.Contribute to the development of standard operating procedures (SOPs).Skills & QualificationsBachelor’s degree in business administration, Information Technology, Computer Science, Finance, Operations Management, or a related field.2 to 5 years of experience in Sales Operations, Order Management, or Cloud Operations.Experience with Microsoft CSP or cloud licensing operations is highly desirable.Experience working with ERP, CRM, and marketplace platforms.Proficiency in Microsoft Power BI.Advanced proficiency in Microsoft Excel.Strong understanding of the cloud subscription lifecycle and order processing.Attention to detail and a high level of accuracy.Strong organizational and time management skills.Analytical mindset with the ability to identify operational risks and drive process improvements.Excellent communication, coordination, and stakeholder management skills.Ability to manage multiple priorities in a fast-paced and dynamic environment.Proactive problem-solving skills with a continuous improvement mindset.Strong ability to collaborate effectively across cross-functional teams.RemunerationAn attractive remuneration package will be offered to the successful candidate according to qualifications and experience.Equal Employment Opportunity Logicom is committed to provide equal employment opportunities for all regardless of their race, colour, sex/gender, religion, age, marital status, cultural background, disability, nationality and political opinion. Employees are hired solely based on a specific vacancy’s requirements, taking into consideration the qualifications, previous experience and potential of each individual candidate.DisclaimerWe reserve the right to remove the announcement from circulation at any point in time when a satisfactory number of applications has been received. Only applicants whose previous experience and qualifications closely match the requirements of the position will be contact.