Sales Order Coordinator

Position OverviewAn ideal candidate will support Sales, Operations, and Finance teams by managing sales orders, project documentation, invoicing and reporting. The role ensures smooth execution of end-to-end sales order coordination processes within Kaizen Paint.Key ResponsibilitiesCustomer Order Processing· Receive customer Purchase Orders (LPOs) from the Sales team. · Review customer orders for completeness, pricing accuracy and commercial compliance. · Enter and process sales orders accurately within the ERP system. · Create new customer accounts and maintain customer master data. · Coordinate with customers to resolve any discrepancies relating to LPOs, pricing or order information.Order Coordination· Liaise with Credit Control to obtain customer approvals and monitor credit availability. · Coordinate with Supply Chain and Production Planning to ensure timely manufacturing of customer orders. · Monitor order progress from entry through production, picking, packing and dispatch. · Work closely with Warehouse and Logistics teams to ensure customer delivery commitments are achieved. · Escalate delays or operational issues to the relevant departments.Invoicing & Documentation· Ensure tax invoices are generated accurately before dispatch. · Upload tax invoices and supporting documentation to customer procurement portals where required. · Maintain complete sales documentation including LPOs, invoices, delivery notes and customer records. · Process credit notes and invoice amendments where applicable.Reporting & Administration· Prepare and circulate daily sales reports and sales flash updates. · Maintain accurate ERP records and customer databases. · Support Sales, Finance and Management with ad-hoc reports and administrative requirements. Requirements· Bachelor's degree or Diploma in Business Administration, Commerce or related discipline. · Minimum 3 years' experience in Sales Coordination, Customer Service or Order Management within a manufacturing or FMCG environment. · Experience processing customer purchase orders from receipt through invoicing. · Strong ERP experience (SAP, Odoo, Oracle, Microsoft Dynamics or similar). · Excellent coordination skills with the ability to manage multiple stakeholders. · Strong attention to detail, particularly in pricing, documentation and order accuracy. · Advanced Microsoft Excel skills. · Excellent communication skills in English.Please apply for this role with your updated CV.