Sales Relations Specialist

Job PurposeBuild and maintain relationships with prospective and existing customers, promote real estate projects, and support customers throughout the sales journey. Contribute to sales targets through timely follow-up, clear communication, and coordination with relevant teams.Key ResponsibilitiesIdentify customer needs and recommend suitable properties based on their requirements and budgets.Present project details, property features, pricing, payment plans, and available inventory accurately.Follow up on assigned leads, inquiries, and referrals to convert opportunities into sales.Arrange customer meetings, property viewings, and visits to sales centers.Guide customers through reservations, required documentation, and sales contract procedures.Coordinate with finance, mortgage partners, legal, and customer service teams to support transaction completion.Maintain accurate customer records, interactions, and sales opportunities in the CRM system.Address customer inquiries and complaints, escalating issues when necessary and following through to resolution.Maintain relationships with customers after the sale and coordinate updates on relevant milestones.Monitor market trends, competing developments, and customer feedback to identify sales opportunities.Prepare regular reports on lead status, conversion rates, sales activity, and customer feedback.Participate in property exhibitions, promotional campaigns, and sales events.Follow approved pricing, sales policies, and applicable requirements.Qualifications and ExperienceBachelor’s degree in Business Administration, Marketing, or a related field.1–3 years of experience in sales, customer relations, or account management, preferably within real estate development or brokerage.Familiarity with the Saudi real estate market, property sales processes, and mortgage financing options.Experience using CRM systems and Microsoft Office.Required SkillsStrong communication, presentation, and relationship management skills.Effective persuasion, negotiation, and objection-handling skills.Customer focus and practical problem-solving ability.Strong organization and consistent follow-up.Ability to work toward sales targets and manage multiple customer accounts.Fluency in Arabic; English proficiency is preferred.Key Performance IndicatorsAchievement of assigned sales targets.Lead-to-sale conversion rate.Timeliness of customer follow-up.Customer satisfaction.Accuracy and completeness of CRM records.Completion of reservations and sales documentation.