Sales/Senior Sales Manager

Key ResponsibilitiesAchieve daily and monthly sales activity targets and drive revenue growth for the Hotel.Develop new business leads, identify key account opportunities and grow assigned market segments.Solicit, qualify and manage corporate, group and MICE accounts through sales calls, site inspections, client meetings, networking and written communication.Plan and conduct regular site inspections, entertainment meetings and FAM trips to showcase the Hotel and deliver exceptional guest experiences.Build and maintain strong relationships with key accounts, corporate clients, travel partners and industry stakeholders.Represent the Hotel at client events, community business events, trade shows and sales trips to increase market visibility.Up-sell and cross-sell Hotel facilities, services and experiences to maximise total revenue.Prepare monthly sales action plans, manage account development plans and monitor account performance to achieve financial and non-financial objectives.Conduct negotiations, manage contracting and renewals, and ensure the best possible rates and commercial terms for the Hotel.Work closely with the Director of Sales & Marketing on pricing strategy, revenue targets, business planning and market development.Monitor competitor activity, market trends and business intelligence to identify opportunities and maintain a competitive edge.Ensure all account profiles, sales activities, reports and client information are accurately updated in the CRM system.Handle guest and client enquiries or complaints professionally and follow through to ensure satisfactory resolution.Collaborate with internal departments to ensure client expectations are met and VIP arrivals are well managed.Support, guide and mentor junior sales colleagues where required.Uphold the Hotel’s brand standards, policies, values and professionalism at all times.Qualifications, Knowledge and SkillsMinimum 4-5 years’ sales experience, preferably in a hospitality, travel or events environment.For Senior Sales Manager level, proven experience in managing key accounts, market segments and revenue targets in hotel industry is required.Strong track record in achieving and exceeding sales targets.Excellent communication, negotiation, presentation and influencing skills.Strong customer focus with the ability to build long-term client relationships.Good market knowledge, commercial awareness and business development skills.Proficient in Microsoft Office; knowledge of Opera and CRM systems is preferred.Professional, ethical, self-motivated and results-driven.A strong team player with leadership potential and the ability to work independently.