Sales Specialist

Focused with candidates experience in Ceramic, Tiles and sanitary ware productsKey ResponsibilitiesCustomer Engagement & Relationship ManagementBuild and maintain strong, long-term customer relationships to drive repeat business.Identify customer needs and recommend appropriate products or solutions.Conduct product demonstrations, presentations, and consultations to support the sales processSales & Revenue GrowthAchieve and exceed monthly/quarterly sales targets and performance metrics.Develop and implement strategies to generate new leads and expand the customer base.Negotiate pricing, terms, and contracts to close high-value deals.Product & Market ExpertiseMaintain deep knowledge of company products, features, pricing, and competitive positioning.Conduct market research to identify trends, competitor activity, and potential opportunities.Provide valuable feedback to product and marketing teams based on customer insights.Pipeline & CRM ManagementManage the full sales cycle from prospecting to closing.Update and maintain CRM systems with accurate client information, pipeline status, and activity logs. Prepare sales forecasts, reports, and performance analyses for management.Cross-Functional CollaborationWork closely with marketing to execute campaigns and promotions. Coordinate with operations and customer service to ensure smooth order fulfillment and customer satisfaction.Participate in training sessions, trade shows, and events to showcase products.Customer Support & After-Sales ServiceFollow up with clients after sales to ensure satisfaction and encourage up-sell or cross-sell opportunities. Resolve customer questions, issues, or complaints promptly and professionally.EducationBachelor's degree in business administration, sales and marketing or related fieldExperience1–3 years of experience in customer service, sales, or technical support, with Tiles showroom/shop managementExperience in the FMCG, ceramics, construction, or building materials industry is highly desirable.Computer SkillsProficiency in Microsoft Office (Word, Excel, PowerPoint)Experience with ERP or CRM systems is a plus