Sales Supervisor

We are looking for a passionate, polished, and customer-focused Sales Supervisor to join one of our new Concept Studios. The successful candidate will be responsible for creating an exceptional customer experience, building strong relationships with clients, and driving sales of memberships, packages, and studio services.The ideal candidate will have experience working in a premium or luxury customer service environment and be fluent in Arabic, with the ability to communicate confidently with a diverse client base.Key ResponsibilitiesWelcome prospective and existing clients and provide a warm, personalized, and premium experience.Understand each client's needs and recommend the most suitable memberships, packages, and services.Conduct studio tours and confidently present the studio, facilities, services, and value proposition.Follow up with prospective clients and leads to convert enquiries into memberships or packages.Build and maintain strong relationships with clients to encourage retention, loyalty, referrals, and repeat business.Achieve individual and team sales targets and KPIs.Handle client enquiries, concerns, and complaints professionally and in line with the studio's service standards.Support membership renewals and identify opportunities to upgrade or cross-sell services.Ensure client information and sales activities are accurately recorded in the relevant system.Identify opportunities to enhance the client journey and provide feedback to management.Ensure the reception and client-facing areas are maintained to the highest standards at all times.Represent the studio professionally and maintain a polished and premium personal presentation.Ensure all client interactions reflect the studio's brand values and high service standards.Work closely with instructors and the studio team to ensure a seamless client experience.Support studio events, activations, promotions, and partnership activities.Promote new services, packages, and campaigns to existing and prospective clients.Assist in creating a welcoming and engaging environment during special events and client activations.RequirementsFluent in Arabic and English.Previous experience in sales and premium customer service is required or highly preferred.Experience within luxury retail, hospitality, wellness, beauty, fitness, or other high-end customer-facing environments is preferred.Experience selling memberships, packages, or services would be an advantage.Excellent communication, interpersonal, and relationship-building skills.Confident in engaging with clients and converting enquiries into sales.Strong sales mindset with the ability to achieve targets and KPIs.Highly professional, polished, and well-presented.Passion for wellness, fitness, or a healthy lifestyle is an advantage.Comfortable working flexible shifts, including weekends and public holidays as required.What We Are Looking ForWe are looking for someone who understands that working in a premium fitness facility is not simply about selling a membership. The successful candidate will be responsible for creating a personalized, high-end client experience, building long-term relationships, and ensuring every client feels welcomed, valued, and connected to the studio from their first interaction.