Sales Supervisor

The Sales Supervisor for Online Platforms is responsible for driving sales performance, supervising a team of associates, and ensuring effective execution of strategies across e-commerce and digital platforms. The role ensures sales targets are achieved while maintaining strong customer engagement, efficient operations, and alignment with company goals.Key Responsibilities:-Supervise and lead the sales team handling online platforms (e.g., Facebook Page, TikTok Shop, & PPAY - Future LAZADA, SHOPEE and ZALORA ).-Monitor daily sales performance, track KPIs, and ensure monthly/quarterly targets are met.-Implement promotional campaigns and sales strategies in coordination with Marketing.-Oversee product listing accuracy, pricing, inventory availability, and online store performance.-Resolve escalated customer issues and ensure high customer satisfaction ratings.-Analyze sales reports and recommend strategies for growth and improvement.-Train, coach, and motivate sales associates to maximize productivity.-Coordinate with Operations, Marketing, and Customer Service teams to ensure smooth execution of online sales activities.Educational Background- Bachelor’s Degree in Business Administration, Marketing, Management, or any related field.- Additional training in digital marketing, e-commerce management, or sales leadership is an advantage.Relevant Work Experience - Minimum of 2–3 years of experience in sales, preferably in e-commerce, retail, or online platforms.- At least 1 year in a supervisory or team lead role.- Hands-on experience managing online stores, digital promotions, or marketplace operations (Shopee, Lazada, TikTok Shop, etc.).Technical Competencies - Strong knowledge of e-commerce operations and platform management.- Proficiency in MS Excel, Google Sheets, and sales reporting tools.- Familiarity with digital marketing tools, analytics dashboards, and online store management systems.- Ability to analyze sales data and implement effective strategies.- Strong negotiation, communication, and problem-solving skills.Behavioral Competencies - Leadership and people management skills.- Results-driven with a proactive and innovative mindset.- Excellent organizational and multitasking abilities.- Strong customer focus and adaptability to fast-paced online business trends.- Integrity, accountability, and teamwork oriented.- Ability to motivate and influence others to achieve sales goals.