Sales Supervisor (Night Team)
Unity Connect · Sheffield, England, United Kingdom
Apply & track with Apply EdgeThis role combines both supervisory duties of the team, working closely alongside the Sales Manager, whilst also supporting on the dialer when required.You will undertake the supervisory responsibilities of team performance management, coaching and development, quality assurance, performance tracking, administrative duties and motivating and leading the team. You will also be required to work as part of the outbound sales team when required, making outbound calls to warm leads on behalf of our health, wellness and lifestyle brands.Key Responsibilities
- Team Performance Management: Oversee the performance of the sales team, ensuring targets and KPIs are met, particularly in the absence of the Sales Manager.
- Coaching & Development: Deliver regular coaching sessions to agents to enhance sales skills, product knowledge, and overall performance.
- Quality Assurance: Monitor and assess call quality, providing structured, constructive feedback to agents to drive continuous improvement.
- Performance Tracking & Reporting: Track, analyse, and report on key performance metrics, identifying trends and areas for improvement.
- Operational Collaboration: Work closely with the wider management team to identify opportunities to improve processes, efficiency, and overall contact centre performance.
- Administrative Duties: Complete general administrative tasks including reporting, scheduling support, and maintaining accurate records.
- Team Motivation & Engagement: Foster a positive and high-energy team environment, motivating agents to achieve and exceed targets.
- Outbound Sales Support: Actively handle outbound sales calls during peak periods or when required, leading by example in sales performance.
- Knowledge and Guidance: Have a strong knowledge of all products and services we offer to customers across our brands and support the team with any questions they may have about the products or processes.What We're Looking For
- 2+ years of outbound phone-based sales experience.
- 2+ years of team leader/sales supervisor experience in a contact centre environment.
- Experience working with US based customers would be advantageous.
- Confident to effectively run and supervise the team in the absence of the Sales Manager.
- The ability to motivate and lead a team of sales agents to ensure targets are met and revenue is generated.
- Experience delivering coaching and feedback to agents with a natural ability to engage.
- Strong relationship-building and communication skills whilst remaining professional and personable.
- Time management and organisational skills, to prioritise your workload and efficiently manage your time as both a sales supervisor and an agent.
- Comfortable selling without a script and handling objections with confidence.
- Fluent, professional English and a confident and personable phone presence.
- Motivated and resilient, with the desire to achieve results.
- Tech-savvy with solid CRM/data entry skills to accurately process sales and information.Salary & Working HoursYou will receive a basic salary of £32,000 per annum (37.5 hours per week) + team performance bonus.You will be working set hours of 6:00PM - 2:00AM, Monday - Sunday (5-day rota).Why Join Us?
- Be part of a growing, high-energy team that actually celebrates wins.
- Work in a culture that values performance, development and enjoying the work you do.
- 31 holidays (including bank holidays).
- Overtime offered at an increased rate of pay.
- One free product each month.
- Office-based kitchen providing free fruit, snacks and beverages.
- Perkbox access — our employee discount and reward programme.
- City centre-based location with excellent transport links for both bus and train within a 5 minute walk.
- Performance incentives.
- Lucrative commission scheme.
- Supportive management and colleagues.Who are Unity Connect?Unity Connect, established in 2021 is a Multi-Brand Customer Experience Contact Centre, based in the heart of Sheffield. We specialise in providing exceptional, tailored customer service across a wide range of brands, ensuring a seamless experience for brands and their customers. Our dedicated team is here to deliver personalised support with professionalism and care, helping to elevate our brand's customer interactions. With a focus on innovation and efficiency, we offer flexible solutions designed to meet the unique needs of each client. We are the voice of our brands, creating lasting impressions and positive customer experiences every day.Ready to Apply?Ready to bring your sales skills to the next level? Apply now via LinkedIn and let's make great things happen together!