Sales Team Lead

Sales Team Leader Mis-Sold Car Finance Claims | ManchesterAre you a natural leader who knows how to get the best out of a sales team? Do you thrive in a fast-paced environment where performance, coaching and development go hand in hand? This could be the role for you.Mis-Sold Expert is growing rapidly and we're looking for someone who can lead from the front, develop people and take real ownership of the performance of a team of around 6-8 Sales Agents.The RoleAs a Sales Team Leader, you'll be responsible for the day-to-day performance, motivation and development of your team. You'll know your numbers, understand where each member of your team is performing well and recognise quickly where additional support or coaching is needed.From daily huddles and KPI monitoring to live call listening, 1-to-1 coaching and on-the-job training, you'll play a key role in creating a high-performing sales environment where people are supported to succeed.Who We're Looking ForYou'll be confident managing different personalities, comfortable having performance conversations and genuinely passionate about helping people develop. Most importantly, you'll understand that great leadership isn't just about watching the numbers, it's about understanding why those numbers are where they are and knowing how to help your team improve them.Previous experience leading a team within outbound sales, telesales or a high-volume call centre environmentStrong experience working with dialler technology and managing sales performance through KPIsExperience working with AI models or AI-powered tools within a sales environmentConfident, energetic and engaging leadership styleStrong understanding of sales KPIs and performance managementNaturally motivational with the ability to bring energy to a sales floorConfident having difficult conversations and addressing underperformance when neededStrong communication and people-management skillsKnowledge of car finance claims, claims management or financial services would be a bonusWhat You'll Be DoingLeading, motivating and developing a team of approximately 6–8 Sales AgentsMonitoring individual and team KPIs throughout the day and taking ownership of overall team performanceWorking within the dialler alongside your team, keeping a close eye on activity, productivity and resultsUsing AI-powered tools and models to support sales performance, coaching and decision-makingListening to live and recorded calls to identify strengths and areas for improvementDelivering regular 1-to-1s, coaching sessions and on-the-job trainingIdentifying underperformance early and putting clear actions and additional support in placeEnsuring accurate CRM usage and high standards across the teamMaking sure FCA compliance guidelines and internal processes are followed on every callWhy Mis-Sold Expert?Competitive basic salaryPerformance-related earning potentialThe opportunity to build and develop a high-performing sales teamBe part of one of the biggest financial claims opportunities in the UKIf you're a strong sales leader who loves developing people, driving performance and creating a winning team environment, we want to hear from you.