Sales Trainer

Job Description – Inside Sales Trainer & QALocation: AhmedabadCompany: the EleFantDepartment: Inside SalesExperience: 3–6 YearsReports To: Head – Sales / Business HeadAbout the RoleWe are looking for an Inside Sales Trainer & Quality Analyst who will be responsible for improving the performance of our Inside Sales team through continuous training, call audits, coaching and process improvement.This is not a classroom-only training role.The person should spend significant time listening to actual customer calls, understanding why sales are being won or lost, identifying individual salesperson gaps and coaching the team to improve conversions.At the EleFant, our Inside Sales team speaks with parents interested in our toy subscription membership. This requires the team to clearly explain the subscription model, understand the parent's requirements and confidently address questions around toys, exchanges, delivery, hygiene, damage waiver and membership plans.Key Responsibilities1. Call Quality & AuditsAudit sales calls daily across the team.Create and maintain a standard Call Quality Scorecard.Evaluate calls on:Opening & first 30 secondsCustomer need discoveryProduct knowledgePitch qualityObjection handlingOffer communicationClosing abilityFollow-up commitmentCommunication & confidenceCRM/process adherenceIdentify recurring reasons for lost sales.Flag serious quality or process issues immediately.2. Sales TrainingOwn training across the complete salesperson lifecycle:New Joiner → Product Training → Mock Calls → Certification → Live Calls → Coaching → Performance ImprovementTrain the team on:the EleFant product and membership plansCustomer profilingNeed-based sellingPitchingObjection handlingFollow-up techniquesClosingUpsellingWhatsApp communicationCRM discipline3. New Joiner CertificationNo salesperson should start independently calling customers simply because training days are completed.Create a structured certification covering:Product knowledgePitchMock callsObjection handlingCRM understandingCommunicationClosingOnly certified team members should move to live calling.4. Performance CoachingQA should ultimately improve sales, not just produce scores.Identify agents who are:High Conversion: Understand what they are doing differently and replicate it.Average Conversion: Identify specific gaps and coach them towards the next performance level.Low Conversion: Create focused improvement plans with clear timelines.Conduct regular 1:1 call coaching rather than relying only on group training.5. 15-Minute Lead & Follow-up QualityReview whether leads are being:Contacted quicklyAttempted adequatelyFollowed up at the right intervalsUpdated correctly in CRMClosed with the correct dispositionIdentify where leads are leaking because of salesperson behaviour rather than lead quality.6. Objection IntelligenceMaintain a live Objection Bank based on actual customer conversations.Examples:Too expensiveNeed to discuss with spouseChild may not use the toysHygiene concernsDelivery concernsToy availabilityDamage/loss concernsNeed time to decideComparing with buying toysDevelop and continuously improve responses based on what actually converts customers.7. Sales PlaybookBuild and maintain the EleFant Inside Sales Playbook, including:Opening scriptsDiscovery questionsPitch structureProduct FAQsObjection handlingClosing statementsFollow-up scriptsWhatsApp templatesCall examplesDo's & Don'tsThe playbook should continuously evolve based on actual customer conversations.QA & Training DashboardTrack and report:Calls audited per salespersonQA scoreConversion %Lead-to-sale %First-call conversionFollow-up conversionContact rateLead response timeObjection-wise conversionAgent-wise leakageTraining attendanceCertification scoresCoaching conductedImprovement after coachingKey KPIsSuccess will not be measured only by the number of trainings conducted.Success will be measured by:Better Calls → Better Follow-ups → Better Conversion → Higher RevenueKey KPIs:Improvement in team conversion %Improvement in low-performing agentsReduction in lead leakageImprovement in QA scoresNew hire time-to-productivityNew hire certification successReduction in incorrect commitments/misinformationImprovement in follow-up disciplineRevenue improvement after coachingWhat We're Looking For3–6 years of experience in Inside Sales Training / Sales QA / Telesales Training.Strong experience listening to and auditing sales calls.Excellent communication and coaching ability.Strong understanding of sales funnels and conversion.Ability to identify why a salesperson is not closing.Experience building QA scorecards and training modules.Comfortable working with CRM and call-recording systems.Strong Excel/Google Sheets skills.Data-driven approach to training.Experience in B2C Inside Sales, EdTech, Insurance, FinTech, Subscription, D2C or other high-volume telesales environments will be preferred.The Person We WantWe don't want someone whose monthly report says:“Conducted 12 training sessions and audited 500 calls.”We want someone who can say:“Conversion for this group was 8%. We identified three specific call-level problems, coached the team, changed the pitch and conversion moved to 11%.”That's the difference between a trainer and someone who actually improves sales.This role owns both Training and Quality—with one ultimate objective: making every salesperson better at converting opportunities into customers.