Salesforce Administrator

Our client, a group of market-leading brands deliver engineered water solutions such as pumps, booster sets, flow meter chambers and pressurisation units to customers across the UK and beyond. Based in Gloucester, they are now looking for a Salesforce Administrator to join their team.As Salesforce Administrator you will be responsible for the day-to-day operation, configuration and ongoing development of the Group's Salesforce platform (Sales Cloud and Marketing Cloud) across their trading entities. Sitting within Group IT and reporting to the Head of IT, the role brings Salesforce capability in-house.Please note- this role is based in Gloucester, with occasional travel to Henley, Colchester and RedditchKey ResponsibilitiesBuild, Automation & Development (Primary Focus)Design, build, test and maintain automation using Flow (record-triggered, screen, scheduled and autolaunched), validation rules, approval processes, and assignment and escalation rulesConfigure and make targeted change amendments; commission bespoke development externally only where genuinely warrantedInvestigate and resolve issues. Identifying root cause rather than symptomPlatform Administration & ConfigurationAdminister and configure Salesforce Sales Cloud and Marketing Cloud environmentsManage users, roles, profiles, permission sets, sharing rules and data access across clouds, applying least-privilege principlesMaintain reports, dashboards, list views and analytics used by commercial and marketing teamsRelease, Change & Environment ManagementOperate within Group IT change control: raise, document and obtain approval for changes in line with FWG IT policy, with defined rollback plans for higher-risk workSupport & Incident ManagementAct as the escalation point for Salesforce incidents and service requests, working within Group IT service management processes and agreed response expectationsTriage, prioritise and resolve user issues, with clear criteria for the small number of cases that warrant escalation to Salesforce Support or an external partnerMaintain a prioritised backlog of enhancements and defects, visible to IT leadership and business stakeholdersProduce and maintain user guidance and deliver training to improve adoption and reduce avoidable demandStakeholder, Vendor & PeopleWork directly with commercial and marketing stakeholders across the Group's entities to gather requirements and translate them into scalable solutions — including the ability to challenge change that would damage the platformAdministrative / OtherEnsure Salesforce documentation, configuration records and process maps are maintained and accessible to relevant stakeholdersAny other duty that may reasonably be required by the Head of IT or IT DirectorRequirementsProven experience as a Salesforce AdministratorStrong working knowledge of Sales Cloud; hands-on experience of Marketing CloudExcellent communication skills and a business-focused mindset; able to work with non-technical stakeholders and technical IT colleagues alikeComfortable operating as the in-house expert, working to IT governance, change control and documentation standardsHands-on experience in a Salesforce greenfield implementationMarketing Cloud Email Specialist, Administrator or Consultant certificationExperience of Salesforce integration with Sage 200 or EFACS, or comparable ERP integrationFamiliarity with Pardot / Account Engagement, Tableau, CPQ or Salesforce-integrated applicationsExperience in a multi-site or multi-entity business environment Experience mentoring or supporting the development of a junior administratorBenefitsMonday- Friday 8am-5pmSalary - £32,000