Salesforce Analyst - UK

Role Overview:We are seeking an experienced Salesforce Analyst to support the implementation and ongoing enhancement of our Salesforce CRM platform across Europe.The role will initially focus on project delivery, including requirement discovery, solution design collaboration, and implementation support. After the initial rollout phase, the BA will continue supporting platform optimization, user adoption, and process improvement for Salesforce Sales Cloud and related systems.The BA will work closely with business stakeholders, Salesforce developers, and global CRM teams to translate business processes into scalable Salesforce solutions.Key Responsibilities:1. Requirements Analysis & Solution DesignGather and document business requirements from sales, operations, and regional stakeholders.Translate business processes into Salesforce functional specifications and user stories.Create documentation including:Process flowsFunctional specificationsUser stories and acceptance criteriaWork with Salesforce architects and developers to design scalable solutions.2. Salesforce Project ImplementationSupport the implementation of Salesforce Sales Cloud including:Accounts, Contacts, OpportunitiesChannel / partner management processesApproval workflows and pricing processesParticipate in sprint planning, backlog grooming, and solution validation.Ensure solutions align with Salesforce best practices and standard functionality (OOTB).3. Stakeholder CollaborationAct as the bridge between business users and technical teams.Facilitate workshops and requirement discovery sessions.Coordinate with regional teams across Europe and global CRM stakeholders.4. Testing & Deployment SupportDefine and manage UAT test scenarios and acceptance criteria.Support testing cycles and coordinate feedback with developers.Ensure proper documentation for new features and enhancements.5. Post-Go-Live Support & Continuous ImprovementProvide ongoing support for Salesforce users.Identify opportunities to improve existing Salesforce processes.Assist with backlog prioritization and future roadmap planning.Required Qualifications:Salesforce ExpertiseSalesforce Administrator Certification (Required)Strong knowledge of Salesforce Sales CloudExperience working with:AccountsContactsOpportunitiesApproval workflowsReports and dashboardsBusiness Analysis Experience3–5+ years experience as Salesforce BA or Functional ConsultantExperience translating business processes into system requirements.Experience writing functional specifications and user stories.Communication & Language:Fluent English (Required)Chinese / Mandarin (Nice to have)Tools & MethodologiesExperience with:Jira or similar ticketing systemsProcess modeling tools (Lucidchart, Miro, Visio, etc.)Preferred QualificationsExperience working in multi-region Salesforce environmentsExperience supporting CRM rollouts or system migrationsUnderstanding of channel sales / partner management processesExperience working with Salesforce integrations or data migrationPersonal AttributesStrong analytical thinking and problem-solving skillsAbility to communicate effectively with both technical and non-technicalstakeholdersAbility to work in cross-regional and multicultural teamsSelf-driven and capable of managing multiple prioritiesEngagement ModelInitial focus on Salesforce implementation projectsTransition to long-term Salesforce platform support and optimizationClose collaboration with global Salesforce team and regional stakeholders