Salesforce Business Analyst - Austin, TX

🚀 Business Analyst (Enterprise Platforms & AI)Austin, TX (Hybrid) | Award-Winning, Hyper-Growth OrganizationAn award-winning, industry-leading organization in the midst of continued hyper-growth is seeking a Business Analyst to support enterprise initiatives across Salesforce, MuleSoft, and AI-driven platforms. This role sits at the intersection of business strategy, technology, and data—and is ideal for someone who enjoys shaping solutions, not just documenting requirements.With a strong foundation, large-scale enterprise footprint, and significant investment in automation and AI, this organization offers a unique opportunity to influence how data, processes, and platforms evolve at scale.🔍 The OpportunityAs a Business Analyst, you’ll act as a trusted, consultative partner to business and technical stakeholders. You’ll lead discovery, clarify ambiguity, surface hidden dependencies, and translate complex needs into clear, actionable, data-centric user stories. Your work will directly support reporting, automation, and AI initiatives across the enterprise.This role is perfect for someone who thinks holistically, anticipates downstream impacts, and thrives in fast-paced, evolving environments.🛠️ What You’ll DoGather, analyze, and document business requirements through stakeholder interviews and workshopsTranslate business needs into clear, testable user stories with well-defined acceptance criteriaPartner cross-functionally to shape solutions, identify upstream/downstream dependencies, and recommend process or UI improvementsSupport QA and testing efforts by clarifying acceptance criteria, reviewing test cases, and assisting with issue triageCreate and maintain process documentation, SOPs, workflow diagrams, and technical specificationsDevelop user enablement materials such as job aids, quick reference guides, and FAQsManage and prioritize requirements across Salesforce, MuleSoft, and AI initiativesParticipate in Agile ceremonies including sprint planning, grooming, standups, and retrospectivesLeverage generative AI tools to improve productivity across documentation, analysis, and test preparationServe as the bridge between business users, developers, leadership, and external partnersContinuously improve requirements quality, documentation standards, and delivery efficiency✅ What We’re Looking For3+ years of experience in a Business Analyst roleProven experience writing high-quality user stories and acceptance criteriaHands-on experience working in Agile/Scrum environmentsStrong background in requirements gathering, analysis, and documentationProficiency with Agile tools such as Jira or similar platformsExcellent communication, facilitation, and stakeholder management skillsHighly organized, detail-oriented, and comfortable navigating ambiguityBachelor’s degree preferred, but not required💡 Why This Role?Join an award-winning organization with a strong enterprise footprintBe part of a hyper-growth phase with major investments in AI and automationHigh-impact role influencing data quality, system design, and business outcomesCollaborative culture that values curiosity, learning, and thoughtful problem-solvingCompetitive compensation and comprehensive benefits