Salesforce Business Analyst

Job Title Senior Business AnalystKey Responsibilities &Accountabilities 1. Lead the elicitation, analysis, documentation, andvalidation of business requirements, ensuring the timelydelivery of high-quality Business RequirementsDocuments (BRDs).2. Collaborate with clients and internal stakeholders toensure business requirements are aligned with projectobjectives, business proposals, and organizational goals.3. Lead requirement gathering workshops, stakeholderinterviews, business process reviews, and solution designsessions using Agile or Waterfall methodologies.4. Perform business process analysis, including current("As-Is") and future ("To-Be") state assessments, Fit/Gapanalysis, and process improvement recommendations.5. Provide strategic recommendations by aligning Salesforcecapabilities with client business needs and industry bestpractices.6. Work closely with Solution Architects, TechnicalConsultants, Developers, and Project Managers to translatebusiness requirements into functional solutions.7. Review and validate functional specifications, user stories,and acceptance criteria to ensure completeness andbusiness value.8. Create, prioritize, and maintain user stories, epics, andbacklog items in JIRA throughout the project lifecycle.9. Define comprehensive test scenarios, test cases, and UserAcceptance Testing (UAT) plans, while coordinating andsupporting business users during testing.10. Lead UAT activities, manage defect resolution withtechnical teams, and obtain business sign-off prior todeployment.11. Coordinate release readiness activities, including trainingmaterials, user guides, release documentation, and postGo-Live support.12. Facilitate end-user training sessions and changemanagement activities to ensure successful user adoption.13. Develop process maps, workflow diagrams, businessmodels, and other documentation to support projectdelivery and operational improvements.14. Monitor project progress, identify risks, issues, anddependencies, and proactively escalate concerns to theProject Manager and key stakeholders.15. Work with project teams to ensure deliverables meetquality standards, project timelines, and clientexpectations.16. Provide guidance, mentoring, and knowledge sharing tojunior Business Analysts and project team members.17. Continuously enhance knowledge of Salesforce products,business analysis methodologies, and emergingtechnologies through professional certifications andlearning initiatives.18. Support pre-sales activities by participating in solutiondiscussions, requirement discovery sessions, and proposaldevelopment when required.19. Track project performance and contribute to continuousprocess improvement initiatives across project delivery.20. Build and maintain strong relationships with clients,acting as a trusted advisor throughout projectengagements.21. Perform any other duties and responsibilities as assignedby Management.Authority 1. Authorized to use an office access card.2. Authorized to use the company's name card.3. Authorized to access the office space4. Authorized to use company’s domain email5. Authorized to use company’s logo and letterhead.6. Authorized to be part of interview with manager forcandidate on an interview7. Authorized to apply for leave and claims abiding thecompany’s policies8. Authorized to engage with customer stakeholders for theassigned accounts.9. Authorized to make suggestions on way to improveefficiency of work within Customer Success functionRequirement (Knowledge,Skills, Abilities, Education,Qualification, & Years of Experience)1. Bachelor's degree in Information Systems Management or equivalent practical experience.2. Ability to speak and write in English & Bahasa Melayu fluently.3. Ability to multi-task and manage multiple projects at a time while paying attention to detail4. Proven working experience in business consulting for IT Projects5. Excellent client-facing and internal communication skills6. Experience in Agile Project Management method is a plus7. 5-8 years of implementation or professional services experience at a SaaS company8. Certification in Salesforce is a plus