Salesforce Business Analyst

Job Summary:We’re looking for an experienced Salesforce Business Analyst to lead Salesforce projects from planning through post-go-live support.This role will work closely with business stakeholders, Salesforce teams, Sales Operations, Customer Success, Finance, and third-party vendors to deliver scalable Salesforce solutions and drive successful user adoption.

Key Responsibilities

Lead the end-to-end Salesforce project lifecycle, including planning, execution, monitoring, and closure.Partner with stakeholders to define project scope, business requirements, timelines, and deliverables.Coordinate with Salesforce administrators, developers, architects, and vendors to ensure successful project delivery.Create and maintain project plans, resource allocation, budgets, risks, dependencies, and issue tracking.Facilitate Agile ceremonies including daily stand-ups, sprint planning, and retrospectives.Manage change requests, impact analysis, approvals, and project priorities.Ensure alignment with Salesforce governance, security, and best practices.Provide project updates, risk reporting, and executive-level communication.Support training, change management, stakeholder communications, and user adoption.Act as an escalation point for project issues and drive timely resolution.Support post-go-live hypercare, production defect triage, enhancements, and release management.Work with Sales Ops, Customer Success, and Finance on SaaS/revenue metrics such as ARR, MRR, churn, NRR, and renewal rates.Apply functional knowledge of contract amendments, upsells, downgrades, renewals, cancellations, and co-terming logic.Required Qualifications:Bachelor’s degree in Computer Science, Business, Information Systems, or a related field.10+ years of project management experience, including 5+ years managing Salesforce projects.Strong understanding of the Salesforce ecosystem, including Sales Cloud, Service Cloud, Marketing Cloud, CPQ, etc.Experience with Agile and Waterfall methodologies.Strong stakeholder management, communication, presentation, and problem-solving skills.Ability to manage multiple priorities in a fast-paced environment.Preferred Skills:Salesforce certifications such as Administrator, Platform App Builder, or Consultant/Project Manager.PMP or Scrum Master certification.Experience with JIRA, Asana, or MS Project.Familiarity with Salesforce integrations, NetSuite, Copado, and DevOps/release management.Experience managing vendors, contracts, and third-party relationships.