Salesforce Developer — Service Cloud & Process Automation

Client Introduction:In this role, you will collaborate closely with one of our esteemed clients—a globally recognized leader in their industry, distinguished by their commitment to excellence, innovation, and delivering exceptional value. As a trusted IT consulting partner, Dautom is supporting their strategic initiatives by connecting them with exceptional talent to drive business growth and transformation.Job Role: Service Cloud & Process AutomationNotice Period: ImmediateWork Location: Abu DhabiSalesforce Developer — Service Cloud & Process AutomationKey Responsibilities• Case Management, First Contact Resolution and SLA capability enhancements.• Service Request / Business Process Framework and approval-journey development.• Collections process automation: Default & Termination, LPC/SOA, Payment Extension.• Property Transfer, ADM Registration, Handover and Signature Services workflows.• LWC, Apex and Flow development; auto-assignment, escalation and validation logic.• Document generation and DocuSign e-signature integration enhancements.Required Skills & Experience• 4+ years hands-on Salesforce development, including Service Cloud.• Strong Apex, Lightning Web Components (LWC) and Flow / process automation.• Experience with approval processes, case routing, escalation and SLA management.• Document generation and e-signature integration experience (e.g. DocuSign,Nintex,UAE PASS,).• Solid grasp of the Salesforce data, security and sharing model.• Agile delivery experience with UAT and release cycles.• Real estate, property management or collections domain experience.• Salesforce DX, Git version control and CI/CD pipeline exposure.• Certifications: Platform Developer I (required); Platform Developer II and Service Cloud Consultant (preferred).If this opportunity aligns with your expertise and career aspirations, we invite you to share your updated resume at adela@dautom.comOur team will be pleased to connect with suitable candidates for further discussions.About DautomDautom is a globally recognized IT consulting and technology services organization committed to enabling digital transformation through innovation, expertise, and a people-centric approach.We partner with leading organizations across industries to accelerate business growth by delivering exceptional talent, strategic IT consulting services, and innovative technology solutions. With a strong global presence and deep industry expertise, Dautom empowers businesses to enhance operational excellence, embrace digital evolution, and achieve sustainable success.