Salesforce Functional Consultant

Functional Consultant is responsible for leading Salesforce functional requirements discovery, design and build activities for the engagement and aligning these to out-of-the-box Salesforce functionality, performing the role of senior technical business analyst and leading requirements gathering, functional design and declarative build activities. Also leads training, UAT support, data migration and deployment activities as appropriate to the engagement. The Functional Consultant is responsible for contributing to successful project delivery within the VISEO Salesforce Practice and delivering tailored Salesforce solutions to the clients in accordance with the Delivery Methodology The Functional Consultant will provide Salesforce expertise and guidance to clients and through the successful planning, onboarding, execution, and delivery of projects. This will be facilitated through a deft combination of strong skills in commercial acumen, project team contribution and leadership, Salesforce platform knowledge and practical solution delivery experience on the platform. Responsibilities: Able to review and understand as-is processes within any business. Based on that information, suggest a more efficient model and workflow process. Liaise with stakeholders to understand the structure, policies, and operations of the organization, and recommend solutions that enable the organization to achieve its goals. Translate requirements, change in requirements and clarifications regarding the logic of the reports to the development team. Prepare various business documentations namely process maps, user stories with detailed acceptance criteria Provide references for users by writing and maintaining user documentation; providing help desk support & training users. Ensuring client solution requirements are understood and met by applying industry best practices and detailed knowledge of the Salesforce platform to design optimal client solutions. Creating and delivering innovative, client focused Salesforce solutions through team leadership, strong teamwork, initiative, and collaborationLeading the delivery of assigned client projects and contributing at all stages of project delivery in accordance with Viseo Delivery Methodology standards. Providing clear visibility on the status of in-practice projects underway and planned. Provide functional expert and authoritative advice, guidance, and training within the areas of service and providing leadership in continuous improvement of delivery practices and adhering to CDM standards. Developing and maintaining relationships with client stakeholders throughout a project to maintain and develop the business relationship, ensure satisfaction with services provided, and identify opportunities for further growth. Liaising and working with technology teams and vendors to ensure alignment between technical and functional specifications and business objectives and to identify areas to reduce implementation efforts Qualifications : Bachelor's degree, One or more Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud certifications, or similar Salesforce ecosystem certification Background with architecture concepts (integration styles, architecture styles, patterns), Deep understanding of and experience with SFDC architectural concepts (e.g., API and governor limits) and how they influence design. Preference for certification in Project Methodology (PRINCE2 or Agile.) Personal Attributes: Proven success in leading and contributing to a team-oriented environment, Proven ability to work creatively and analytically in a problem-solving environment, Excellent leadership, communication (written and oral) and interpersonal skills, Drive to learn more and convey expertise to those around them Experience: At least 6 years’ experience in a similar role Salesforce configuration and development experience, Minimum 5 years of IT project delivery/consulting experience, Minimum 2 years of Salesforce.com (SFDC) systems implementation experience (Service Cloud and Sales Cloud), Experience working with iterative and agile methodologies, Data migration experience, Salesforce configuration experience