Salesforce Practice Head @ Bengaluru/70L/Need from IT Services Orgs

Role Overview:Need a visionary Salesforce Practice Head to lead and scale Salesforce Practice globally. This leadership role will be responsible for driving end-to-end Salesforce delivery excellence, practice growth, customer success, capability development, and strategic transformation initiatives across enterprise customers. The ideal candidate will possess deep expertise across the Salesforce ecosystem, including implementation, support, managed services, digital transformation, and Customer Experience (CX) programs. The individual will be responsible for building high-performing teams, driving delivery governance, managing key stakeholder relationships, and growing the Salesforce business through innovation and delivery excellence.Key ResponsibilitiesPractice Leadership:Lead and grow the Salesforce Practice with complete ownership of delivery, quality, customer satisfaction, and practice profitability.Define and execute the Salesforce practice strategy aligned with organizational growth objectives.Build delivery capabilities across Salesforce clouds and emerging technologies.Establish best practices, frameworks, accelerators, governance models, and delivery methodologies.Delivery Management:Own end-to-end delivery of large-scale Salesforce transformation programs across global clients.Drive implementation, upgrade, support, enhancement, and managed services engagements.Ensure successful project execution with adherence to quality, timelines, budgets, and customer expectations.Manage delivery risk, governance, escalations, and stakeholder communications.Salesforce Expertise:Lead programs and delivery initiatives across the Salesforce ecosystem, including: Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud, CPQ & Revenue Cloud, Tableau CRM / Salesforce Analytics, Agentforce and AI-led Salesforce solutions and etc.Customer Experience & Digital Transformation:Drive CX-led transformation programs leveraging Salesforce capabilities.Partner with client CXOs and business leaders to align technology solutions with business outcomes.Lead digital transformation initiatives focused on customer engagement, revenue growth, and operational efficiency.Practice Growth & Presales:Support business development and strategic sales pursuits.Provide solution leadership for large and complex RFPs, proposals, and client presentations.Collaborate with sales teams to identify growth opportunities and expand Salesforce footprint within existing accounts.Own practice-level revenue growth and pipeline development.Stakeholder Management:Build trusted relationships with CXOs, business leaders, and technology stakeholders.Serve as an executive sponsor for strategic accounts.Drive customer success initiatives and ensure high CSAT scores.People Leadership:Develop and mentor Salesforce architects, delivery leaders, consultants, and project managers.Drive talent strategy, workforce planning, certification programs, and competency development.Build a culture of innovation, collaboration, and delivery excellence.Required Qualifications:Bachelor's or Master's degree in Engineering, Computer Science, Information Technology, or related discipline.20+ years of overall IT industry experience.Significant leadership experience managing large-scale Salesforce practices and delivery organizations.Proven success in leading global Salesforce implementation and managed services engagements.Strong understanding of enterprise architecture, cloud platforms, integrations, and digital transformation programs.

Preferred Experience

Extensive experience across all major Salesforce Clouds and platform capabilities.Strong background in implementation, application support, AMS, enhancement, and transformation programs.Experience leading Customer Experience (CX) transformation initiatives.Expertise in managing multi-million-dollar portfolios and global delivery teams.Exposure to AI, automation, Agent force, Data Cloud, and next-generation Salesforce innovations.Strong executive presence with experience engaging CXO-level stakeholders.