Salesforce Presales Solution Engineer

Salesforce Presales Solution EngineerLocation: Dubai, UAECompany: ConX DigitalRole: Full-TimeAbout ConX DigitalConX Digital is a leading Salesforce consulting partner focused on driving agentic customer experiences through AI, data, automation and the Salesforce platform.As we continue to grow across the Middle East, we are looking for an experienced Salesforce Solution Engineer to strengthen our pre-sales capability and support customers in understanding how Salesforce can solve their business challenges and drive measurable outcomes.The RoleAs a Salesforce Solution Engineer at ConX Digital, you will sit at the intersection of technology, consulting and commercial strategy.You will work closely with our Commercial Managers, Salesforce teams and customers to understand business requirements, shape the right solution, deliver compelling demonstrations and provide the technical input required to develop successful proposals and engagements.This role goes beyond product demonstrations. You will be expected to translate customer requirements into solution designs, determine the right implementation approach and provide accurate estimates across effort, timelines, resources and delivery complexity.Key ResponsibilitiesSolution Engineering & DemonstrationsLead compelling and tailored demonstrations based on customer requirements and business use cases.Demonstrate solutions across key Salesforce capabilities including Agentforce, Data 360, Marketing Cloud, Sales Cloud, Service Cloud, Commerce Cloud, Experience Cloud, MuleSoft, Slack, AI and automation.Build proof of concepts and prototypes that clearly demonstrate the proposed solution and its business value.Create reusable demos, industry use cases and solution assets that can be leveraged across future opportunities.Stay current with Salesforce innovation and identify how new capabilities can be applied to customer challenges.Solution DesignLead technical and business discovery sessions with customers.Understand customer processes, requirements, systems, data and integration landscape.Translate requirements into clear, practical and scalable Salesforce solution designs.Develop high-level solution architecture covering applications, data, integrations, automation and AI.Define the recommended implementation approach and project phases.Identify technical risks, assumptions, dependencies and solution constraints.Ensure proposed solutions are achievable and aligned with Salesforce best practices.Commercial & Pre-Sales SupportWork closely with ConX Digital Commercial Managers throughout the sales cycle.Assess opportunity scope, complexity and technical feasibility.Produce implementation estimates covering:Project effortResource requirementsDelivery timelinesProject phasesTechnical complexityAssumptions and dependenciesSupport the development of Statements of Work, proposals and commercial responses.Contribute to RFPs, RFIs and tender submissions.Support Commercial Managers with technical recommendations and solution positioning.Participate in customer presentations, workshops and solution discussions.Help identify additional opportunities and use cases during the discovery and sales process.Customer EngagementFacilitate discovery, solution-design and innovation workshops.Engage confidently with both business and technical stakeholders.Present solutions to stakeholders ranging from operational teams through to senior executives.Challenge requirements where appropriate and recommend better approaches based on business outcomes and platform capabilities.Translate complex technical concepts into clear business language.Help customers understand the potential of Agentforce, AI, Data 360 and automation within their organisation.Delivery HandoverEnsure proposed solutions, scope and estimates are clearly documented before project handover.Work closely with Architects, Project Managers and Consultants to transition opportunities into delivery.Ensure alignment between what has been proposed commercially and what will ultimately be delivered.Participate in internal solution reviews for larger or more complex opportunities.Maintain clear documentation around solution decisions, assumptions, dependencies and scope.What We're Looking ForStrong experience within the Salesforce ecosystem in a Solution Engineering, Pre-Sales, Solution Consulting, Solution Architecture or Technical Consulting role.Broad understanding of Salesforce and how different products and capabilities can work together to solve customer challenges.Strong demonstration and presentation skills.Experience translating business requirements into technical solutions.Strong understanding of solution architecture, integrations, data and automation.Experience creating project estimates, effort calculations and implementation timelines.Strong commercial awareness and an understanding of how solution decisions impact project cost, effort and delivery.Ability to explain complex technical concepts in a clear and business-focused way.Comfortable presenting to senior stakeholders and C-level executives.Strong discovery and workshop facilitation skills.Ability to manage multiple opportunities simultaneously in a fast-moving consulting environment.Strong written and verbal communication skills in English.Arabic speaking is highly preferred.Preferred ExperiencePrevious experience working for Salesforce, a Salesforce consulting partner or within a Salesforce pre-sales environment.Salesforce certifications across relevant products.Experience working with enterprise customers in the Middle East.Experience designing multi-cloud Salesforce solutions.Experience with Agentforce, AI and agentic use cases.Experience with Data 360 and customer data solutions.Experience supporting complex RFPs and enterprise sales cycles.Experience creating industry-specific demonstrations and proof of concepts.What Success Looks LikeSuccess in this role means helping ConX Digital:Increase the quality and effectiveness of our pre-sales engagements.Deliver stronger and more relevant customer demonstrations.Improve the consistency and quality of our solution designs.Produce accurate effort estimates and realistic implementation timelines.Improve the transition from commercial discussions into project delivery.Position Agentforce, Data 360 and Salesforce innovation around clear customer outcomes.Develop reusable demos and industry solutions that support future opportunities.Ultimately help ConX Digital win the right opportunities with the right solution, scope and delivery approach.