SAP Ariba Consultant

Job Title: SAP Ariba ConsultantJob SummaryWe are seeking a skilled and detail-oriented SAP Ariba Consultant to support and maintain SAP Ariba solutions in a live production environment. The role focuses on incident management, user support, system enhancements, and continuous improvement of procurement processes. The ideal candidate should have strong functional expertise in SAP Ariba modules and experience in handling support tickets within SLA timelines.Key ResponsibilitiesProvide L2/L3 support for SAP Ariba modules in a production environmentHandle incident, service request, and problem management through ticketing toolsAnalyze and resolve issues related to:Ariba Buying & InvoicingAriba SourcingAriba ContractsAriba Supplier Lifecycle & Performance (SLP)Monitor system performance and ensure high availability and stabilityCoordinate with technical teams for integration issues (SAP ERP / S/4HANA via CIG)Perform root cause analysis (RCA) and implement preventive measuresSupport master data management (suppliers, catalogs, users)Assist business users with training, troubleshooting, and process guidanceManage change requests and minor enhancementsEnsure compliance with SLA/KPI targetsMaintain proper documentation (knowledge base, SOPs, issue logs)Required Skills & QualificationsBachelor’s degree in IT, Business, or related field3–8+ years of experience in SAP Ariba (support or implementation)Strong knowledge of:Procure-to-Pay (P2P) cycleSource-to-Contract (S2C) processesHands-on experience with:Ariba Buying & InvoicingAriba Sourcing / ContractsAriba NetworkExperience with SAP integration (CIG, IDoc, APIs)Familiarity with ticketing tools (ServiceNow, Jira, etc.)Good understanding of SLAs, incident prioritization, and support processesStrong analytical and problem-solving skillsPreferred QualificationsExperience with SAP S/4HANA integrationKnowledge of SAP ERP (ECC) systemsSAP Ariba certification (preferred)Experience working in AMS / Support projects