SAP Cloud for Customer (C4C) Consultant

About Kagool Kagool is a global IT services and consulting company specialising in enterprise digital transformation, with strong expertise across SAP delivery, data management, cloud modernisation, analytics, AI, and managed services. We help organisations unlock more value from their ERP and data platforms through end-to-end consulting, delivery, integration, migration, and support services. Our partnerships with leading technology providers such as Microsoft, SAP, Databricks, Google, AWS, Oracle, and other strategic partners enable us to deliver scalable, secure, and innovative solutions for complex enterprise environments. Kagool serves customers across multiple regions, with a presence across three continents and several countries, supporting clients globally with reliable delivery capability and 24/7 coverage. About the RoleWe are looking for an SAP C4C Consultant who combines strong SDK (Cloud Applications Studio / PDI) development skills with solid functional expertise in Sales and Service processes. The role involves designing, building, and supporting C4C solutions end-to-end from requirement gathering and process design through custom development, integration, and post-go-live support in a landscape integrated with SAP S/4HANA and frontend systems.Key Responsibilities• Gather business requirements and translate them into C4C functional designs and technical specifications.• Configure C4C functional areas: business roles and access restrictions, org structure (sales org, distribution channel, division, sales office), involved parties, workflows, approval processes, surveys, and KPI/reporting.• Develop custom solutions using SAP Cloud Applications Studio (SDK/PDI): custom business objects, extension fields, embedded components, BO actions/validations, mass data runs, and web services.• Build and enhance validations and business logic (e.g., duplicate checks on key fields, mandatory-field and save-time validations) using ABSL scripting and events.• Design and support integrations between C4C and SAP S/4HANA via SAP Integration Suite (CPI), including OData APIs, ID mapping, and employee/customer master replication.• Troubleshoot data replication and synchronization issues (e.g., ID mapping gaps, master data inconsistencies between C4C and ERP) and drive them to resolution.• Support data migration activities: migration templates, data loads, validation, and post-migration reconciliation.• Prepare functional and technical documentation, conduct unit/integration testing, and support UAT and cutover activities.•  Provide post-go-live (AMS) support, including incident analysis, root-cause identification, and deployment of corrective code/data fixes.•  Collaborate with integration, basis, and frontend application teams on cross-system changes.Required Skills & Experience• At least 5 years of hands-on SAP C4C experience covering both SDK development and functional configuration.• Strong SDK expertise: SAP Cloud Applications Studio (PDI), ABSL, BODL, custom BOs, extension fields, embedded components, OData service creation, and lifecycle management (patch/assemble/deploy).• Solid functional knowledge of C4C Sales (accounts/contacts, leads, opportunities, activities, visits) and/or Service (tickets, SLAs, categorization).• Experience with C4C master data: business partners, employees, org management, and ID mapping with ERP/S/4HANA.• Integration experience with SAP CPI / Integration Suite and standard C4C–ERP/S4 pre-packaged content; comfortable with OData/SOAP APIs and message monitoring.• Experience resolving replication/synchronization defects between C4C and SAP ERP or S/4HANA.• Strong analytical and communication skills; able to work directly with business users and translate needs into solutions.Nice to Have• Experience with SAP Sales/Service Cloud V2 or migration from C4C to V2.• SAP certification in C4C / Sales Cloud or SAP Cloud Applications Studio.• Experience in [industry — e.g., automotive/retail/financial services] sales processes.Education• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field (or equivalent experience). Career at Kagool A career at Kagool offers a progressive and growth-focused environment where talented professionals can work on meaningful enterprise transformation programmes. Employees have plenty of opportunities to collaborate with global teams, contribute to innovative solutions, and develop expertise across modern data, cloud, SAP, AI, and analytics technologies. We encourage continuous learning, upskilling, and career progression, giving team members the opportunity to take ownership, expand their capabilities, and grow along with the business.