SAP Customer Success Manager – Perth

DyFlex is an established SAP Platinum Partner with employees across Australia, New Zealand, and the Philippines. We are recognised as a leader in our area of SAP expertise. We deliver fit‑for‑purpose SAP solutions, and our services range from greenfield and brownfield implementations, change management, to ongoing Aftercare services and support.In 2025, we were awarded:✓ Best Performing Partner in Australia for S/4HANA Public Cloud✓ Best Performing Partner in Australia for Speed of Delivery✓ Best Performing Partner in Mid‑Market✓ Highest Selling Partner in AustraliaAs the Customer Success Manager based in the Perth area, you will play a key role in ensuring our WA customers achieve long-term success with their SAP solutions. You’ll work closely with clients post-implementation to drive adoption, satisfaction, and growth, while also contributing strategically to DyFlex’s regional presence.Key ResponsibilitiesWork from office, with travel required to customer sites across Perth and the broader WA regionOwn the post-sales relationship with assigned customers, ensuring they achieve their desired outcomes through SAP solutionsDevelop and manage customer success plans, including forecasting, account strategies, and engagement roadmapsMonitor customer health metrics, satisfaction scores, and usage trends to proactively address risks and opportunitiesCollaborate with Sales, Operations, and Support teams to drive renewals, upsells, and long-term customer valueAct as a trusted advisor, helping customers navigate transformational change and optimise their SAP environmentsCoordinate cross-functional involvement with consulting and delivery teams to ensure seamless customer experiencesBuild deep relationships with key decision-makers and stakeholders across customer organisationsAdvocate for customer needs internally, contributing to product and service improvementsMeet or exceed goals for customer satisfaction, retention, and portfolio growthSkills And ExperienceRelevant tertiary qualifications in a technical, business, or software-related fieldProven experience in customer success, account management, or post-sales consulting within the tech or enterprise software spaceStrong understanding of SAP solutions and delivery models (S/4HANA, Cloud, AMS, etc.)Business acumen and curiosity to deepen your knowledge of SAP products and customer industriesExperience working in a fast-paced, customer-centric, and multi-cultural environmentKnowledge of cloud computing and emerging enterprise technologiesExceptional written and verbal communication skills in EnglishStrong interpersonal skills — able to build trust, influence outcomes, and manage multiple stakeholdersSelf-motivated and highly organised, with a strong sense of ownership and ability to manage competing prioritiesInnovative mindset with a focus on improving processes and delivering scalable successThis is a fantastic opportunity to work with a hands-on team and top talent.DyFlex is committed to providing a safe, flexible and respectful environment for staff free from all forms of discrimination, bullying and harassment. We are proud of our diverse and inclusive team as only together we can continually improve ourselves and achieve best outcomes for our customers– we are the region's leading SAP Platinum Partner!Please note:Visa sponsorship is not availableOnly WA-based candidates will be consideredOur preferred applicant will be required to undertake employment screening by DyFlex or our external third-party provider.