SAP Functional Consultant

Company Description: Tech Mahindra is a global provider of technology consulting and digital solutions, supporting enterprises across industries in achieving large-scale transformation. With over 149,000 professionals in more than 90 countries serving 1,100+ clients, the company delivers services spanning consulting, IT, enterprise applications, business process services, engineering, networks, customer experience and design, AI and analytics, and cloud and infrastructure. Tech Mahindra is the first Indian company to receive the Sustainable Markets Initiative’s Terra Carta Seal, recognizing its leadership in advancing a climate- and nature-positive future. As part of the Mahindra Group, founded in 1945, Tech Mahindra benefits from a strong multinational heritage and reputation. Candidates can learn more about the organization and its #ScaleAtSpeed philosophy at www.techmahindra.com.Role Description This is a full-time, on-site SAP IS-Auto / Proaxia VSS Techno Functional Consultant role based in Dubai. Tech Mahindra is seeking an experienced SAP IS-Auto / Proaxia VSS Functional Consultant with strong techno-functional capabilities to support and enhance our Automotive Aftersales landscape. The ideal candidate will possess extensive experience in SAP IS-Auto DBM, Proaxia VSS, SAP S/4HANA Automotive solutions, and automotive dealership operations. The consultant will play a key role in solution design, implementation, enhancement, integration, and support of end-to-end Automotive Aftersales processes including Service Appointment Management, Workshop Operations, Parts Management, Warranty Processing, Vehicle Service Management, and Digital Customer Experience initiatives.This role requires close collaboration with business stakeholders, OEM partners, project teams, developers, and integration teams to deliver scalable and innovative automotive solutions. Key ResponsibilitiesSolution Design & ConfigurationDesign, configure, and optimize SAP IS-Auto / DBM and Proaxia VSS solutions for Automotive Aftersales operations.Lead business process workshops, fit-gap analysis, and solution blueprint activities.Configure and support: Service OrdersWorkshop ManagementService AppointmentsVehicle ReceptionParts & Inventory ManagementWarranty & Goodwill ProcessingRecall Campaign ManagementLabor Operations & PricingVehicle Health Check (eVHC)Customer Quotations & ApprovalsEnsure adherence to SAP and Automotive industry best practices.Business Process AnalysisAnalyze existing automotive dealership processes and identify automation and optimization opportunities.Translate business requirements into scalable SAP solutions.Recommend process improvements to enhance efficiency, customer experience, and operational performance.Requirements Gathering & DocumentationEngage with business stakeholders to gather and document detailed requirements.Prepare: Functional SpecificationsBusiness Requirement Documents (BRD)Functional Design Documents (FDD)Process Flow DiagramsTest ScriptsTraining MaterialsWork closely with development teams to ensure successful solution delivery.SAP Project DeliveryParticipate in full lifecycle SAP projects including: Requirement GatheringBlueprintingDesignConfigurationDevelopment SupportSIT/UAT TestingData MigrationCutover PlanningGo-LiveHypercare SupportSupport SAP S/4HANA transformation initiatives and Proaxia VSS implementations.Technical & Integration SupportPerform root cause analysis and troubleshooting of production issues.Debug SAP programs and collaborate with ABAP developers to resolve complex issues.Support integrations involving: OEM SystemsCRM PlatformsPayment GatewaysDigital ApplicationsAzure Integration ServicesMiddleware Platforms (Boomi, CPI, PI/PO)Testing & Quality AssuranceDevelop test scenarios and execute: Unit TestingSystem Integration Testing (SIT)User Acceptance Testing (UAT)Validate business requirements and ensure solution quality.User Training & Knowledge TransferDeliver end-user and super-user training.Create knowledge articles, SOPs, and process documentation.Provide continuous support to business users and support teams.Production Support & Continuous ImprovementProvide L2/L3 support for Automotive Aftersales applications.Analyze incidents and identify recurring issues.Lead enhancement initiatives and continuous improvement programs.Ensure compliance with SLA and service delivery standards.Required Skills & ExperienceFunctional ExpertiseMinimum 5+ years of SAP Automotive experience.Strong hands-on experience in: SAP IS-AutoSAP Dealer Business Management (DBM)Proaxia VSSExperience in Automotive Aftersales business processes: Workshop OperationsService ManagementParts ManagementWarranty ProcessingService Appointment SchedulingVehicle Reception & DeliveryRecall CampaignsTechno-Functional SkillsStrong debugging capabilities.Ability to analyze ABAP code and collaborate effectively with developers.Knowledge of: EnhancementsUser ExitsBAdIsSmart FormsAdobe FormsIDocsAPIs/Web ServicesUnderstanding of: SQL QueriesData MigrationData ValidationInterface MonitoringSAP Cross Functional KnowledgeExperience in integration with:SAP SD (Sales & Distribution)SAP MM (Materials Management)SAP FI/COSAP FSCMSAP Business PartnerSAP CRM / CX SolutionsSAP S/4HANAProject ExperienceMinimum 2-3 end-to-end SAP implementations, rollouts, or upgrade projects.Experience working in Agile and DevOps environments.Strong knowledge of SAP Activate methodology. Preferred QualificationsExperience with Proaxia VSS and SRS (Service Resource Scheduling).Experience in SAP S/4HANA Automotive transformations.Knowledge of: Vehicle Health Check Solutions (eVHC)Workshop MonitoringService Advisor Mobility SolutionsCustomer Portal SolutionsDigital Payment IntegrationsOEM Warranty & Recall IntegrationsSAP Certification in relevant modules preferred.Experience in Automotive Retail Dealership environments is highly desirable. Educational QualificationsBachelor's Degree in Computer Science, Information Technology, Engineering, or related discipline.SAP Certification(s) preferred. CompetenciesStrong analytical and problem-solving capabilitiesCustomer-focused mindsetExcellent stakeholder management skillsEffective communication and presentation skillsAbility to manage multiple prioritiesSelf-driven with strong ownership and accountabilityTeam player with mentoring capabilityContinuous learning mindset