SAP Logistics Business Analyst

We are looking for an experienced SAP SD/MM Business Analyst / Consultant to support the organization in managing SAP and other applications-related incidents, delivering projects, and driving continuous improvements across business processes and systems. The ideal candidate will have strong hands-on experience in SAP Sales & Distribution (SD) and Materials Management (MM), combined with proven capabilities in incident management, project management, process optimization, and stakeholder management. This role requires a hands-on and adaptable IT professional who is willing to work beyond a single application or functional area. While the primary focus will be SAP SD/MM, the successful candidate will have the opportunity to gain exposure to the wider application environment and take ownership of additional operational responsibilities, including application support, account maintenance, and cross application initiatives. The candidate should therefore be comfortable moving between business analysis, incident management, project delivery, process improvement and operational support depending on business prioritiesResponsibilitiesAct as a key point of contact for SAP SD/MM incidents and production issues. Analyze incidents, identify root causes and coordinate resolution with internal teams, SAP support partners and vendors. Ensure incidents are prioritized, tracked and resolved within agreed service levels. Identify recurring issues and drive problem management and permanent fixes, rather than relying on workarounds. Conduct root cause analysis and recommend preventive measures. Monitor incident trends and identify opportunities to improve system stability and support quality.Ensure proper documentation of incidents, resolutions, known errors, and support procedures. Continuously improve the incident management and SAP support processes. Provide functional expertise across SAP SD and MM business processes. Understand business requirements and translate/package them to development teams.Analyze existing processes, identify gaps and recommend system or process improvements. Work with business users to understand pain points and opportunities for automation. Prepare business requirements, functional specifications, process flows and solution documentation. Support configuration, testing and implementation of SAP solutions. Evaluate the impact of proposed changes across integrated business processes. Ensure solutions are scalable, maintainable, and aligned with business objectivesLead or support SAP-related projects and system enhancement initiatives from requirements through implementation. Define project scope, deliverables, milestones and dependencies. Coordinate business users, IT teams, vendors and other stakeholders. Track project progress, risks, issues and dependencies. Facilitate workshops, requirements gathering, solution discussions and user acceptance testing. Coordinate testing activities, defect resolution and deployment. Support change management, user communication and post-implementation stabilization. Ensure projects deliver measurable business and operational benefits. Proactively identify opportunities to improve SAP functionality, business processes and operational efficiency. Review existing processes and challenge manual, duplicated or inefficient activities. Identify opportunities for automation, standardization and process simplification. Work with business teams to redesign processes where appropriate. Develop business cases and recommendations for system enhancements and automation. Measure and communicate the benefits achieved through improvements. Maintain a continuous improvement roadmap for SAP SD/MM processes.Build strong working relationships with business stakeholders, IT teams and external vendors.Act as the bridge between business requirements and technical teams. Manage vendors to ensure timely and quality delivery of support and project outcomes. Challenge vendors constructively on recurring incidents, solution quality and delivery timelines. Facilitate discussions between stakeholders to reach practical and sustainable solutions. Communicate complex SAP issues in a clear and business-friendly manner.Maintain appropriate SAP functional and process documentation. Support SAP release, enhancement and deployment activities. Maintain knowledge bases, standard operating procedures and support documentation. Ensure appropriate controls are in place for system changes and business processes Provide business analysis and functional support for applications beyond SAP SD/MM, as required by the business. Develop an understanding of the organisation's wider application landscape and how different systems integrate with SAP. Support incident investigation where issues involve multiple applications or system interfaces. Work with application owners, technical teams and vendors to identify and resolve cross system issues. Participate in enhancement and project initiatives involving applications outside of SAP. Assess the impact of system changes across connected applications and business processes. Build knowledge of key business applications and act as a flexible IT resource across the application portfolio.Identify opportunities to standardise processes and improve integration between applications.Perform or coordinate application and user account maintenance as required. Manage activities such as user access requests, account creation, modification, deactivation and access reviews. Ensure account maintenance activities are performed in accordance with established IT security and governance requirements. Coordinate with relevant application owners, business users and vendors for access-related requests. Maintain appropriate records and documentation for account and access management. Support periodic access reviews and ensure timely removal or modification of access when required. Identify opportunities to streamline or automate account maintenance activitiesProfile 5+ years of experience in SAP, with strong hands-on experience in SAP SD and/or MM. Strong understanding of end-to-end business processes such as: Order-to-Cash (O2C) Procure-to-Pay (P2P) Sales order and delivery processes Purchasing and procurement Inventory management Material master and customer/vendor master data Billing and invoicing Goods receipt and goods issue Experience working with SAP integrations with other systems is highly desirable. Experience with SAP S/4HANA is an advantage. Proven experience managing SAP production incidents and service issues. Strong analytical and troubleshooting skills. Experience with root cause analysis and problem management. Ability to distinguish between temporary fixes and sustainable solutions. Experience working with IT service management processes and SLAs. Proven experience managing or leading IT/SAP projects or system enhancement initiatives. Strong project planning, coordination and stakeholder management skills. Experience with UAT, change management and implementation activities. Formal project management certification such as PMP, PRINCE2 or Agile certification is an advantage. Demonstrated experience in business process improvement, automation or digitalisation. Ability to analyse processes end-to-end and identify inefficiencies. Experience with process mapping, gap analysis and continuous improvement methodologies.Strong commercial and business mindset, with the ability to assess the business value of proposed solutions