SAP SD/MM & Applications Business Analyst

SAP SD/MM & Applications Business Analyst Role OverviewWe are looking for an experienced SAP SD/MM Business Analyst / Consultant to support the organization in managing SAP and other applications-related incidents, delivering projects, and driving continuous improvements across business processes and systems.The ideal candidate will have strong hands-on experience in SAP Sales & Distribution (SD) and Materials Management (MM), combined with proven capabilities in incident management, project management, process optimization, and stakeholder management.This role requires a hands-on and adaptable IT professional who is willing to work beyond a single application or functional area.While the primary focus will be SAP SD/MM, the successful candidate will have the opportunity to gain exposure to the wider application environment and take ownership of additional operational responsibilities, including application support, account maintenance, and cross-application initiatives.The candidate should therefore be comfortable moving between business analysis, incident management, project delivery, process improvement and operational support depending on business priorities.Key Responsibilities1. Incident & Problem Management- Act as a key point of contact for SAP SD/MM incidents and production issues.- Analyze incidents, identify root causes and coordinate resolution with internal teams, SAP support partners and vendors.- Ensure incidents are prioritized, tracked and resolved within agreed service levels.- Identify recurring issues and drive problem management and permanent fixes, rather than relying on workarounds.- Conduct root cause analysis and recommend preventive measures.- Monitor incident trends and identify opportunities to improve system stability and support quality.- Ensure proper documentation of incidents, resolutions, known errors, and support procedures.- Continuously improve the incident management and SAP support processes.2. SAP SD/MM Business Analysis- Provide functional expertise across SAP SD and MM business processes.- Understand business requirements and translate/package them to development teams.- Analyze existing processes, identify gaps and recommend system or process improvements.- Work with business users to understand pain points and opportunities for automation.- Prepare business requirements, functional specifications, process flows and solution documentation.- Support configuration, testing and implementation of SAP solutions.- Evaluate the impact of proposed changes across integrated business processes.- Ensure solutions are scalable, maintainable, and aligned with business objectives.3. Project Management & Delivery- Lead or support SAP-related projects and system enhancement initiatives from requirements through implementation.- Define project scope, deliverables, milestones and dependencies.- Coordinate business users, IT teams, vendors and other stakeholders.- Track project progress, risks, issues and dependencies.- Facilitate workshops, requirements gathering, solution discussions and user acceptance testing.- Coordinate testing activities, defect resolution and deployment.- Support change management, user communication and post-implementation stabilization.- Ensure projects deliver measurable business and operational benefits.4. System & Process Improvement- Proactively identify opportunities to improve SAP functionality, business processes and operational efficiency.- Review existing processes and challenge manual, duplicated or inefficient activities.- Identify opportunities for automation, standardization and process simplification.- Work with business teams to redesign processes where appropriate.- Develop business cases and recommendations for system enhancements and automation.- Measure and communicate the benefits achieved through improvements.- Maintain a continuous improvement roadmap for SAP SD/MM processes.5. Stakeholder & Vendor Management- Build strong working relationships with business stakeholders, IT teams and external vendors.- Act as the bridge between business requirements and technical teams.- Manage vendors to ensure timely and quality delivery of support and project outcomes.- Challenge vendors constructively on recurring incidents, solution quality and delivery timelines.- Facilitate discussions between stakeholders to reach practical and sustainable solutions.- Communicate complex SAP issues in a clear and business-friendly manner.6. Governance & Documentation- Maintain appropriate SAP functional and process documentation.- Support SAP release, enhancement and deployment activities.- Maintain knowledge bases, standard operating procedures and support documentation.- Ensure appropriate controls are in place for system changes and business processes.7. Cross-Application Support & Business Analysis- Provide business analysis and functional support for applications beyond SAP SD/MM, as required by the business.- Develop an understanding of the organisation's wider application landscape and how different systems integrate with SAP.- Support incident investigation where issues involve multiple applications or system interfaces.- Work with application owners, technical teams and vendors to identify and resolve cross-system issues.- Participate in enhancement and project initiatives involving applications outside of SAP.- Assess the impact of system changes across connected applications and business processes.- Build knowledge of key business applications and act as a flexible IT resource across the application portfolio.- Identify opportunities to standardise processes and improve integration between applications.8. Application & Account Maintenance- Perform or coordinate application and user account maintenance as required.- Manage activities such as user access requests, account creation, modification, deactivation and access reviews.- Ensure account maintenance activities are performed in accordance with established IT security and governance requirements.- Coordinate with relevant application owners, business users and vendors for access-related requests.- Maintain appropriate records and documentation for account and access management.- Support periodic access reviews and ensure timely removal or modification of access when required.- Identify opportunities to streamline or automate account maintenance activities.ExperiencesFunctional & SAP Experience- 5+ years of experience in SAP, with strong hands-on experience in SAP SD and/or MM.- Strong understanding of end-to-end business processes such as: - Order-to-Cash (O2C) - Procure-to-Pay (P2P) - Sales order and delivery processes - Purchasing and procurement - Inventory management - Material master and customer/vendor master data - Billing and invoicing - Goods receipt and goods issue- Experience working with SAP integrations with other systems is highly desirable.- Experience with SAP S/4HANA is an advantage.Incident & Support Management- Proven experience managing SAP production incidents and service issues.- Strong analytical and troubleshooting skills.- Experience with root cause analysis and problem management.- Ability to distinguish between temporary fixes and sustainable solutions.- Experience working with IT service management processes and SLAs.Project Management- Proven experience managing or leading IT/SAP projects or system enhancement initiatives.- Strong project planning, coordination and stakeholder management skills.- Experience with UAT, change management and implementation activities.- Formal project management certification such as PMP, PRINCE2 or Agile certification is an advantage.Process Improvement- Demonstrated experience in business process improvement, automation or digitalisation.- Ability to analyse processes end-to-end and identify inefficiencies.- Experience with process mapping, gap analysis and continuous improvement methodologies.- Strong commercial and business mindset, with the ability to assess the business value of proposed solutions.Key CompetenciesThe successful candidate should demonstrate:- Strong problem-solving and analytical skills- Hands-on SAP SD/MM knowledge- Incident and problem management expertise- Project management capability- Process improvement mindset- Strong stakeholder management- Vendor management skills- Good communication and facilitation skills- Ability to work independently and take ownership- Ability to manage multiple priorities- Ability to challenge existing processes constructively- Strong focus on delivering practical and sustainable solutions