We are currently looking for an SAP Support Specialist to join a project with a global end client of ours.Start: ASAPDuration: 12 Months initial contract
Location: RemoteLanguages: English and French speakingType: Contract/FreelanceRole/ResponsibilitiesProvide SAP support and maintenance, resolving complex incidents and service requests in line with SLA/KPI targetsDeliver technical consulting and propose effective solutions for complex or atypical issuesManage and monitor tickets via GLPI, including logging, tracking, and timely resolution of requests from multiple channelsCollaborate with IT support teams and stakeholders to ensure high-quality service delivery and system performanceContribute to continuous improvement by enhancing processes, workflows, and support proceduresCommunicate professionally with users and clients, delivering support, training, and maintaining strong relationshipsSupport operational efficiency initiatives and assist team leadership with coordination and capability development when required