SAP Technical Delivery & AMS Lead
Akkodis · Dubai, United Arab Emirates
Apply & track with Apply EdgeWe are looking for an experienced Senior SAP S/4HANA Cloud Public Edition – Technical Delivery & AMS Lead to oversee the governance, operational stability and technical delivery of enterprise SAP Public Cloud environments.The role will lead AMS governance, SAP S/4HANA Public Cloud release management and SAP BTP platform oversight, while coordinating technical teams and key stakeholders across multi-country environments. The ideal candidate combines strong SAP technical expertise with structured service delivery, governance and stakeholder management capabilities.Key ResponsibilitiesSAP Cloud Delivery & AMS GovernanceLead the governance and operational oversight of SAP S/4HANA Cloud Public Edition environments.Establish and manage recurring AMS governance activities, service reviews and technical priorities.Monitor incidents, service requests and DevOps tickets, ensuring appropriate escalation and resolution.Coordinate technical and techno-functional teams to resolve complex platform issues.Drive continuous improvement of AMS processes, service quality and platform stability.Release & Change ManagementLead SAP S/4HANA Cloud Public Edition release cycles within a 3-System Landscape (3SL).Conduct Release Assessment & Scope Dependency (RASD) evaluations and assess potential business and technical impacts.Coordinate release readiness, testing, deployment and business continuity activities.Deliver “What’s New” sessions to technical and functional teams.Govern technical changes, transports and deployments across the SAP landscape.SAP BTP & Technical Platform ManagementOversee the administration and governance of SAP BTP, including CPI, Multi-Bank Connectivity (MBC) and Document & Reporting Compliance (DRC).Monitor CPI iFlows, integrations, applications, databases and overall platform health.Manage SAP OSS activities, technical escalations and SAP S-User access.Monitor certificate lifecycle and coordinate renewals.Manage E-Token updates supporting SAP e-invoicing compliance.Provide technical advisory and troubleshooting support across the SAP platform.IAM, Risk & ComplianceConduct IAM and authorization reviews as part of release and operational governance.Support GRC audits and maintain appropriate technical controls.Ensure compliance across SAP integrations, access management and authorization landscapes.Proactively identify technical, operational and compliance risks and coordinate remediation.Stakeholder & Service ManagementAct as a key technical point of coordination across AMS, functional and technical teams.Participate in SAP Preferred Success expert sessions and coordinate SAP escalations where required.Communicate platform health, risks, incidents, releases and improvement initiatives to senior stakeholders.Ensure effective delivery and governance across multi-country SAP environments.Required Skills & ExperienceStrong experience with SAP S/4HANA Cloud Public Edition, ideally within a 3-System Landscape (3SL).Proven experience leading SAP AMS delivery, governance and operational support.Hands-on knowledge of SAP BTP, particularly CPI, MBC and DRC.Strong understanding of SAP Public Cloud release and upgrade management.Experience with SAP OSS, S-User administration and technical escalation management.Knowledge of SAP IAM, GRC and authorization controls.Experience with integration monitoring, CPI iFlows and certificate lifecycle management.Strong change, incident and service management capabilities.Experience coordinating technical and techno-functional teams across complex enterprise environments.Excellent stakeholder management and communication skills.