SAP Technical Lead - AMS Engagement

Role SummaryOwns technical escalation (L3) across Basis coordination, security, custom development, Fiori/UI5, and integration, and acts as the primary technical decision-maker onsite during Hypercare, stabilization, and steady-state support. Serves as the accountable point of contact for anything that isn't a pure functional configuration issue.Key ResponsibilitiesOwn L3 technical escalation — code-level, CDS view, and architecture-level issues that L1/L2 cannot resolveCoordinate with SAP under the RISE model, maintaining a clear boundary between application-layer issues (AMS-owned) and platform/infrastructure issues (SAP-owned)Oversee CPI and EDI interface health at a technical level — not necessarily building every fix, but diagnosing whether a failure is a mapping issue, a technical/connectivity issue, or a downstream master-data issueReview and approve ABAP/CDS changes for WRICEF objects (reports, enhancements, forms, conversion programs) before they move through change controlOwn Fiori/UI5 and Adobe Forms support — approving fixes and validating they don't regress other appsManage release and transport coordination, including impact assessment before SAP-driven or Blistex-driven changes go inLead root-cause analysis (RCA) for recurring or high-severity technical incidents and drive permanent fixes rather than repeated workaroundsMaintain and evolve technical runbooks, monitoring catalogues, and known-error recordsRepresent technical status in daily Hypercare reviews and monthly/quarterly governance forumsAct as technical escalation owner for P1/P2 incidents outside business hours (24x7 coordination)Required Technical SkillsStrong background in SAP Basis fundamentals — enough to work the RISE boundary intelligently (transport management, system refreshes, performance basics), even though infrastructure itself sits with SAPWorking knowledge of SAP Security/authorizations — role troubleshooting, access issue triageSolid ABAP and CDS views background — able to read code, diagnose root cause, and review fixes (hands-on coding not always required if a dedicated developer is on the team, but strongly preferred for a lean model)Fiori/UI5 app support experience — standard and custom appsSAP CPI / Integration Suite — iFlow monitoring, error diagnosis, familiarity with message mappingSAP EDI — understanding of IDoc processing, EDI transaction sets, and trading-partner map structures (240+ maps is a meaningful footprint — this shouldn't be a stretch skill)Exposure to S/4HANA 2023 technical architecture and RISE with SAP operating model specifically (not just on-prem experience)Familiarity with Adobe Forms and output managementExperience Profile8–12+ years in SAP technical/Basis-adjacent roles, with at least one S/4HANA Hypercare or stabilization engagementPrior experience in a manufacturing or CPG environment with contract manufacturing or 3PL integration is a strong plusExperience operating under RISE with SAP or a hyperscaler-managed SAP model specifically (this is a distinct skill from traditional on-prem Basis ownership)ITIL-aligned incident/problem/change management experienceSoft SkillsComfortable being the technical face of the AMS team to Blistex IT leadershipStrong judgment on when to escalate to SAP vs. resolve internally — this is the single most consequential skill under RISEAble to translate technical root cause into business-impact language for functional and executive stakeholdersCalm under pressure during P1 incidents — this role is the technical escalation point 24x7 for critical severities