Seller Support Executive

We’re Hiring | Seller Support Executive

Location: Dubai, UAEEmployment Type: ContractContract Duration: 12 MonthsIndustry: E-commerce / RetailSalary: AED 9,000Joining: Immediate to 30 DaysWe are looking for an experienced Seller Support Executive to manage end-to-end brand onboarding, ongoing seller operations, team performance, and KPI tracking for an e-commerce platform.Key ResponsibilitiesManage the complete brand onboarding and go-live process for retail partners.Collect and track legal documentation, commercial agreements, and account setup requirements.Support brands with cataloguing, inventory setup, payment configuration, and fee setup.Coordinate system integration and ensure all pre-launch checks are completed.Ensure in-store device setup and brand staff training are completed before go-live.Track onboarding pipelines and proactively escalate delays or bottlenecks.Act as the primary operational contact for live brand partners.Handle day-to-day seller queries, complaints, listing issues, order errors, and SLA concerns.Coordinate with internal operations teams to resolve cross-functional seller issues.Ensure sellers remain compliant with current SOPs and operating standards.Conduct periodic store visits and provide SOP refreshers where required.Manage a team of 5–10 Seller Operations Executives / Senior Executives.Allocate accounts, balance workloads, set targets, and conduct regular performance reviews.Coach team members on onboarding, seller communication, and escalation protocols.Track operational KPIs including onboarding completion, time-to-live, seller satisfaction, query resolution time, fill rate, and cancellation rate.Prepare weekly performance summaries and maintain accurate onboarding and seller-health trackers.Candidate RequirementsStrong experience in E-commerce Operations / Seller Operations / Marketplace Operations.Previous experience in Seller Support, Partner Support, Account Management, or Brand Onboarding.Hands-on experience with KPI tracking and operational reporting.Team-management experience is preferred.Strong communication skills in English.Ability to manage multiple brand accounts and priorities in a fast-paced environment.UAE / Dubai experience preferred.Experience working with premium retail or fashion brands is an advantage.Key SkillsSeller Support | Seller Operations | Marketplace Operations | E-commerce Operations | Brand Onboarding | Partner Onboarding | Seller Onboarding | Account Management | Partner Management | Seller Relationship Management | Retail Operations | Catalog Management | Inventory Management | Product Listing | Go-Live Management | Account Setup | Commercial Documentation | Payment Setup | Fee Configuration | System Integration | SOP Management | SLA Management | Query Resolution | Complaint Management | Escalation Management | Seller Experience | Partner Experience | KPI Management | Performance Reporting | Time to Live | Fill Rate | Cancellation Rate | Seller Satisfaction | Operations Reporting | Team Management | People Management | Coaching | Workload Management | Stakeholder Management | Cross-Functional Coordination | Microsoft Excel | Tracker Management | Premium Retail | E-commerce Marketplace | Operational Excellence