Senior 2nd Line Support Analyst

Senior 2nd / 3rd Line Support AnalystBrough, East Riding of Yorkshire - 5 days per week on siteUp to £45-50k DOE + benefitsWe're looking for a Senior 2nd/3rd Line Support Analyst to join our Group IT team. Reporting to the Service Desk Team Leader, you'll play a key role in supporting colleagues across the business while developing your technical expertise across infrastructure, networking and enterprise technologies.What You'll be DoingProviding high-quality IT support across the businessManaging incidents and service requests through the Service Desk platformTroubleshooting hardware, software and mobile device issuesSupporting VIP users and delivering onsite support when requiredBuilding and configuring laptops, desktops and mobile devicesAssisting with infrastructure, networking and connectivity issuesWorking closely with wider IT teams to resolve complex technical problemsContributing to the continuous improvement of IT support servicesEssential ExperiencePrevious experience in an IT Support, Service Desk or 2nd/3rd Line Support roleDemonstrable knowledge of ITIL principles and best practices, with experience applying ITIL processes in an IT support or service management environment.Good knowledge of Windows and Microsoft 365Understanding of networking fundamentals including TCP/IP, DNS and DHCPExperience troubleshooting infrastructure and connectivity issuesStrong communication and customer service skillsA proactive, can-do attitude with excellent problem-solving skillsAbility to work independently and collaboratively within a teamDesirable ExperienceSwitch administration and network troubleshootingFirewall and security technologiesMicrosoft Hyper-V environmentsCisco, Fortinet, Meraki or Rubrik technologies