Role: Senior 2nd Line Support Engineer
Company: Managed Service Provider: 20+ staff
Location: Camberley – Hybrid – 3 days in the officeSalary: £35,000 - £42,000 - Depending on experience + Certifications paid forA leading IT MPS based in Camberley is searching for an experience Senior 2nd Line Support Engineer to act as an escalation point for complex technical issues (via remote or on-site support)Incident Management: Investigating, troubleshooting, and resolving complex technical issues escalated from junior support engineersSystem Maintenance: Performing advanced configuration, installation, and maintenance of hardware, software, servers, and networksDocumentation: Updating ticketing systems with detailed notes, creating knowledge base articles, and maintaining IT asset registersUser Support: Providing direct technical support (face-to-face or remote) for user issuesProactive Monitoring: Monitoring systems and investigating recurring issues to prevent future incidents
Technical Skills
Proficiency with Windows Server failures, Entra ID, Microsoft 365, networking protocols (DNS, DHCP), hardware diagnostics, and Firewalls