Senior Account Manager

Senior Account Manager – Zephyr AgencyZephyr Agency is a full-service creative, marketing and communications agency based on the Gold Coast, with a Melbourne office and clients across Australia. We work across brand strategy, creative, public relations, content and digital marketing, partnering with businesses across property, retail, professional services, resources and a range of other industries.We’re a small, experienced team by design. We believe our clients get the best outcomes when the people managing their business are also close to the strategy, ideas and work being delivered. That means there aren’t layers of people between the client, the thinking and the execution – and everyone in our team has the opportunity to make a genuine impact.We’re now looking for an experienced Senior Account Manager to join Zephyr Agency and take ownership of a portfolio of retained and project-based clients.About the roleThe Senior Account Manager is responsible for the day-to-day management, delivery and growth of a portfolio of Zephyr Agency clients, acting as the key link between our clients and the broader agency team.This is a senior client-facing position requiring someone who can build trusted relationships, understand a client’s business and objectives, translate those into clear marketing priorities and ensure the agency delivers against them.Importantly, this is also a hands-on role.As a smaller integrated agency, our Senior Account Managers don’t simply take a brief and pass it on. You’ll be actively involved in developing strategies, writing proposals and scopes, creating client-facing content, supporting PR activity, preparing reports and working alongside our creative and digital specialists to bring campaigns and projects to life.You’ll manage multiple clients, projects and priorities at any given time, so strong organisation and communication are essential. You’ll be responsible for ensuring briefs are clear, timelines are realistic, budgets and scope are managed appropriately and both clients and internal teams know what needs to happen next.You’ll also play an important role in the commercial success of your accounts. This means understanding the scope of each engagement, identifying potential issues or overruns early and recognising opportunities where Zephyr Agency can provide additional value or support to our clients.What you’ll be responsible forYour responsibilities will include:

• Owning the day-to-day relationship across a portfolio of retained and project clients
• Developing strong, trusted relationships and becoming a key marketing partner to our clients
• Taking client briefs and translating them into clear strategies, projects and internal actions
• Managing projects from briefing through to delivery, ensuring timelines, budgets and scope remain on track
• Developing proposals, scopes of work, marketing strategies and client presentations
• Writing and reviewing client-facing content including LinkedIn and thought leadership, EDMs, short-form content and key messaging
• Supporting and managing local public relations activity, including media releases, media lists and journalist pitching
• Working closely with our creative, content and digital teams to coordinate integrated campaigns and projects
• Preparing client reports and post-campaign analysis that clearly demonstrate outcomes and value
• Identifying opportunities to strengthen and grow existing client accounts
• Supporting new business opportunities through proposals, pitch materials and strategic input
• Delegating appropriate production and content tasks to junior team members and supporting their developmentAbout youYou’ll ideally have around two years of experience in a client-facing account management role, with agency experience highly regarded.You’re an excellent communicator and a genuinely strong writer who is comfortable producing work that can go directly to a client. You’re confident presenting ideas, providing strategic recommendations and having proactive conversations with clients when expectations, timelines or scope need to be addressed.You’ll also need to be exceptionally organised. Agency life means priorities can shift, new requests come in and several projects can be moving at once. You’ll be someone who can keep track of the detail without losing sight of the bigger picture.Commercial acumen is important. You understand that great account management is about delivering great work and maintaining strong relationships, but also about managing scope, budgets and resources responsibly.Most importantly, you enjoy being close to the work. If you love solving problems, developing ideas, writing, strategising and seeing projects through from concept to completion, you’ll enjoy this role.Experience in brand strategy, PR and/or digital and performance marketing would be advantageous, but isn’t essential.What we offerThis is an opportunity to join a small, experienced agency where your contribution will be visible and your ideas will be heard.You’ll have the autonomy to take ownership of your accounts, build meaningful client relationships and help shape how those accounts – and the agency – continue to grow.If you’re an experienced agency account manager looking for a role that combines client leadership, strategy and hands-on marketing delivery, we’d love to hear from you.