Senior Account Manager

Senior Account Manager | B2B SaaSBrisbane | Hybrid, 3 days in officeA$130k base + A$60k OTE uncappedThe OpportunityA growing B2B SaaS business is looking for a Senior Account Manager to take ownership of a portfolio of strategic and enterprise customers across Australia and New Zealand.You’ll be joining an established SaaS team and managing strategic accounts, with a clear focus on customer retention, revenue growth and expanding existing relationships.What you’ll be doingOwn a portfolio of strategic and enterprise accounts across Australia and New ZealandBuild strong relationships with senior stakeholders and C-level decision makersOwn renewals and drive strong customer retentionIdentify and close upsell and cross-sell opportunitiesDevelop strategic account plans to maximise customer value and revenue growthUnderstand customer objectives and identify opportunities to introduce additional solutionsAct as a senior point of contact for customers and a go-to person for the wider Account Management teamWork closely with Sales, Customer Success, Product and other internal teamsTravel across Australia and New Zealand to meet clientsWhat they’re looking forProven experience managing strategic or enterprise accounts within a B2B SaaS/software businessA strong track record across renewals, upselling and cross-sellingExperience managing a sizeable portfolio of complex customersConfidence building relationships with senior and C-level stakeholdersStrong commercial and account growth skillsExperience within a medium-sized SaaS or software business rather than a large corporate environmentSomeone who can operate strategically while still being hands-on commercially