Senior Account Manager – Microsoft Dynamics 365

Company Description URA Smart Solutions is a Riyadh-based technology and transformation partner supporting organizations across Saudi Arabia in modernizing how they operate. The company delivers solutions across enterprise applications, cloud and digital workplace, data and business intelligence, AI and automation, and digital solutions and integration, with a strong focus on Microsoft Dynamics 365 and Zoho. Every engagement follows a structured seven-stage delivery framework, giving clients clarity on each phase and shared accountability. As a Microsoft and Zoho partner, URA Smart Solutions serves government, semi-government, and private-sector organizations in industries such as construction, healthcare, professional services, and retail. The team brings over two decades of regional enterprise transformation experience and works bilingually in Arabic and English, delivering in the Kingdom for the Kingdom.Role Description The Senior Account Manager – Microsoft Dynamics 365 is a full-time, on-site role based in Riyadh, Saudi Arabia. This role is responsible for managing key client accounts using Microsoft Dynamics 365, ensuring successful solution delivery, adoption, and ongoing value realization. The Senior Account Manager will lead client engagement activities, including requirement gathering, solution scoping, commercial proposals, and coordination with technical and delivery teams. Day-to-day tasks include overseeing project progress, managing stakeholder expectations, identifying upsell and cross-sell opportunities, and ensuring high levels of customer satisfaction and retention. The role also involves contributing to account strategy, supporting pre-sales activities, and providing feedback to improve offerings and delivery processes.Own and achieve the annual sales target for Microsoft Dynamics 365 and related Microsoft business solutions, developing a qualified pipeline and driving opportunities from prospecting through negotiation and successful closure.QualificationsStrong experience in Microsoft Dynamics 365 account management, including CRM and ERP modules, with the ability to translate client needs into solution roadmaps.Background in enterprise applications and digital transformation projects, preferably with exposure to cloud platforms such as Microsoft 365 and Azure.Proven skills in client relationship management, stakeholder communication, and negotiation, with a focus on long-term partnerships and recurring value.Ability to coordinate cross-functional teams (consulting, technical, and delivery) and manage project timelines, risks, and dependencies.Familiarity with data, business intelligence, and integration concepts to discuss dashboards, reporting, and system connectivity with clients.Excellent written and verbal communication skills in English; proficiency in Arabic is highly beneficial.Relevant bachelor’s degree in business, information technology, computer science, or a related field; professional certifications in Microsoft Dynamics 365 or project/account management are an advantage.Experience working with government, semi-government, or large private-sector organizations in Saudi Arabia or the region is preferred.Demonstrated ability to work on-site with clients in Riyadh, manage multiple accounts, and operate in a fast-paced, evolving environment.