Senior AI & Solutions Engineer

AI Salesforce LLMs Intelligent CRM Full-Stack EngineeringBuild the Future of AI-Powered Enterprise SolutionsWe are looking for an exceptional Senior AI & Solutions Engineer to join our team and help us push the boundaries of what is possible with AI, Salesforce and next-generation CRM technology.This is not a traditional software engineering role.We are looking for someone who is genuinely excited about AI, LLMs, automation and building things that haven't been built before.You will have the opportunity to work with technologies such as Claude, ChatGPT/OpenAI, Salesforce Agentforce and our own AI-powered CRM, turning ideas into impressive, working solutions that can be demonstrated to some of the world's leading companies.You will have significant freedom to experiment, innovate and influence the direction of our AI technology.This is your opportunity to build, experiment and showcase what you can do.The OpportunityYou will sit at the centre of our AI, Product, Business Development and Services teams.Your role will be to take a customer challenge, understand the business problem and turn it into something tangible.That could mean:Customer problem → AI concept → architecture → code → working prototype → compelling demo → production solution.You will build highly compelling, industry-specific demonstrations across Salesforce and our proprietary CRM platform, while helping customers understand how AI can transform their organisations.You will also help us embed AI throughout our own organisation, working with our R&D and Services teams to make AI part of how we build and deliver technology.What You'll Be DoingBuild AI SolutionsWork hands-on with the latest AI technologies to create:AI agentsIntelligent CRM capabilitiesAI sales assistantsCustomer intelligence platformsAutomated workflowsRAG and enterprise knowledge systemsAI-powered business processesAI copilotsMulti-agent solutionsLLM-powered applicationsIndustry-specific AI solutionsYou'll be encouraged to experiment with new technologies and approaches and determine what genuinely works.Salesforce + AIBuild innovative AI experiences around Salesforce using technologies including:SalesforceSalesforce AgentforceEinsteinApexLightning Web ComponentsSalesforce FlowSalesforce APIsExternal LLM integrationsYou'll combine Salesforce capabilities with leading LLMs such as Claude and OpenAI to create solutions that go well beyond standard CRM functionality.Build Our Own AI-Powered CRMYou'll also work directly on our proprietary CRM platform.This is where you can really innovate.You'll help design and build:AI-native CRM functionalityAI sales intelligenceAutomated account researchIntelligent lead analysisAI-generated customer insightsSales agentsAutomated workflowsAI-powered customer engagementIntelligent recommendationsEnterprise AI assistantsYou won't simply be integrating AI into an existing product — you'll help shape what an AI-native CRM should actually look like.Full-Stack EngineeringYou need to be a genuine hands-on engineer.Front EndReactTypeScriptJavaScriptNext.jsHTML/CSSModern component architecturesBackendPythonNode.jsFastAPIREST APIsGraphQLMicroservicesStrong Python and/or TypeScript experience is particularly important.AI EngineeringYou should have real-world experience working with modern LLM technology, including:OpenAI / ChatGPTAnthropic ClaudeGeminiLLM APIsPrompt engineeringRAGVector databasesEmbeddingsFunction/tool callingAI agentsAgentic workflowsMulti-agent architecturesAI evaluationAI guardrailsAI securityExperience with frameworks such as LangChain, LangGraph or equivalent technologies is highly desirable.Customer-FacingYou will not be sitting behind a screen all day.You will work directly with customers, prospects and senior stakeholders to understand their businesses and identify where AI can make a real difference.You'll be involved in:Customer discovery sessionsTechnical workshopsAI strategy discussionsSolution designTechnical demonstrationsProof-of-conceptsRFP/RFI responsesCustomer presentationsAI roadmapsSolution implementationYou need to be comfortable explaining complex technology in a way that makes sense to a CEO, CIO, CTO or business leader.Work Directly With Business DevelopmentYou will become a key technical partner to our Business Development team.Together you'll create best-in-class industry demonstrations designed around real customer challenges.Rather than giving customers generic AI demos, you'll help us build:"This is your industry. This is your problem. This is what we can build for you."You'll help turn opportunities into compelling technical demonstrations that customers can immediately understand and get excited about.Become Our Internal AI ChampionAI will increasingly become part of everything we do.You'll work with our R&D and Services teams to:Introduce new AI technologiesDevelop AI engineering standardsTrain developers and consultantsBuild reusable AI componentsCreate internal AI frameworksIdentify opportunities for automationHelp teams incorporate AI into existing solutionsRun internal AI workshopsShare new developments and technologiesYou'll have the opportunity to become one of the key technical voices shaping our AI strategy.Create Content & Showcase What We BuildIf we build something great, we want people to see it.You'll help create:Product demonstrationsAI demo videosTechnical walkthroughsCustomer presentationsInternal training videosLinkedIn/video contentTechnical articlesArchitecture demonstrationsYou should be comfortable jumping on camera and saying:"Let me show you what we've built."Fast-Paced EnvironmentWe move quickly.Customer opportunities can appear with tight deadlines, and sometimes the requirement will be:"We have a customer meeting next week. Can we build this?"We expect you to thrive in that environment.You should be comfortable:Working to tight deadlinesRapidly prototyping ideasPrioritising what mattersMaking decisions quicklyWorking independentlyIterating quickly based on feedbackMoving from idea to demonstration in days rather than weeksWe don't expect everything to be perfect on the first attempt.We expect you to build, test, learn and improve quickly.The Technology StackAIOpenAI Anthropic Claude Gemini Azure OpenAI LLM APIs RAG AI Agents Agentic Workflows Prompt Engineering Embeddings Vector Search Function Calling AI Evaluation AI Guardrails SalesforceSalesforce CRM Agentforce Einstein Apex Lightning Web Components Salesforce Flow Salesforce APIs Front EndReact TypeScript JavaScript Next.js BackendPython Node.js FastAPI REST GraphQL Microservices DataPostgreSQL MongoDB Redis Vector Databases pgvector Pinecone Weaviate Elasticsearch / OpenSearch Cloud & DevOpsAzure AWS Google Cloud Docker Kubernetes Git GitHub/GitLab CI/CDWhat We're Looking ForWe are looking for someone who combines:Engineering ability + AI expertise + creativity + commercial thinking + communication skills.You should have:7+ years of software engineering / solution architecture experienceStrong full-stack development skillsStrong React and TypeScriptStrong Python and/or Node.jsSignificant Salesforce experienceExperience with Salesforce Agentforce / EinsteinHands-on experience with OpenAI and/or Anthropic ClaudeExperience building LLM-powered applicationsExperience with AI agents and RAGStrong API and integration experienceCloud experienceEnterprise architecture experienceExcellent communication skillsExperience working directly with customersMost importantly, you should be curious.AI is changing incredibly quickly. We don't expect you to know everything.We want someone who sees a new technology and thinks:"I wonder what we could build with that?"Why Join Us?Build, Don't Just Talk About AIYou'll be building real AI products and solutions for real customers.Work With Cutting-Edge TechnologyYou'll work with some of the world's leading LLMs and AI platforms and constantly experiment with what comes next.Be CreativeWe want ideas. If you have a better way of doing something, we want to hear it.Work RemotelyThis is a fully remote role, working with an international team and customers across multiple markets.Move FastYou'll have the opportunity to take an idea from concept to working demonstration incredibly quickly.Showcase Your WorkYou'll have opportunities to demonstrate and showcase the technology you build through customer demos, videos, presentations and industry events.Shape the ProductYou're not joining simply to maintain someone else's architecture.You'll have a genuine opportunity to influence how we build our AI products and what our AI-powered CRM becomes.The Person We're Looking ForYou might be a:Senior Full-Stack Engineer Who Became Obsessed With AI.AI Engineer who loves building products.Salesforce Architect Who Has Moved Heavily Into Generative AI.Solutions Architect who can actually code.Or someone who simply doesn't fit neatly into one of those boxes.That's fine.If you're technically excellent, commercially minded, curious about AI and love building things, we want to hear from you.This is an opportunity to make a real impact.You will have the freedom to experiment, the responsibility to deliver and the opportunity to build technology that customers genuinely want to use.If you want to be at the forefront of AI, build incredible solutions and have your work seen by customers around the world, this could be the role for you.