Senior AI Solutions Architect (Forward Deployed Engineer)

[Responsibilities]-Deploy the Concentrix AI agent platform (voice, conversational, and agent-assist agents) into live business scenarios, owning end-to-end delivery from requirements gathering through go-live and hypercare support.-Configure prompts, knowledge bases, intent recognition, dialogue flows, RAG workflows, and agent orchestration frameworks to rapidly address customer-specific business requirements.-Integrate Concentrix AI solutions with client systems including CCaaS, CRM, ATS, Knowledge Management, and enterprise applications through APIs and middleware platforms.-Conduct integration testing, user acceptance testing (UAT), troubleshooting, performance optimization, and production readiness validation.-Provide on-site and remote support during deployment, acceptance testing, and post-launch optimization activities.-Gather operational feedback from customers and translate business requirements into scalable product enhancements.-Present technical recommendations, architecture strategies, and deployment roadmaps to senior stakeholders including Directors, VPs, CIOs, and other executive audiences.-Support pre-sales activities including solution design, demos, discovery workshops, effort estimation, implementation planning, proposal development, and technical feasibility assessments.Education-Bachelor's degree or above in Computer Science, Software Engineering, Information Systems, or a related field.Professional Experience-7+ years of experience in solution delivery, solution architecture, implementation consulting, system integration, or technical consulting.-Proven experience delivering enterprise technology solutions in customer-facing environments.-Experience leading implementation projects and managing cross-functional delivery teams preferred.-Experience working directly with client stakeholders throughout the project lifecycle.Technical Skills-Hands-on experience with LLM application development, including Prompt Engineering, Retrieval-Augmented Generation (RAG), Agent Orchestration, and AI Evaluation frameworks.-Experience deploying production-grade Generative AI or AI Agent solutions.-Strong understanding of API integration, cloud architecture, databases, authentication, and enterprise integration patterns.-Familiarity with AI platforms such as Azure AI Foundry, OpenAI, Dify, LangGraph, Semantic Kernel, CrewAI, or similar technologies.-Experience with Azure, AWS, or Google Cloud environments preferred.Communication & Leadership-Strong client communication and stakeholder management skills.-Ability to independently troubleshoot and resolve complex technical issues in production environments.-Experience leading technical workshops, architecture discussions, and executive-level presentations.-Strong project management skills, including scope management, risk management, delivery planning, and customer expectation management.-Korean Native + English: Business Level(B2)*급여는 원화(KRW)로 지급됩니다.